Ratings based on 500 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Na
by A verified traveler
Posted 7 May 2024
Very nice place
by A verified traveler
Posted 7 May 2024
Excellent transport inside station. Sink in bedroom - slightly weird for us. Staff are polite and helpful when we see them, can borrow ironing board and umbrellas. English of the youngest staff isn’t great when trying to borrow the ironing board, but we manage in the end. Check in and out is automatic at counter, though staff is available to help if you run into trouble. Very clean facilities and room, hotel looks new. Nowhere to comfortably sit in hotel lobby really. But good free amenities and coffee tea.
by A verified traveler
Posted 3 May 2024
Hotel can connect to both subway and JR line, very conveniently located and there's decent amount of food options nearby too. Very friendly staff who helped checkin eventhough they are using a new self service system where you interact with their touch TV and a staffmember on their ipad will talk to you through it.
They also helped store our luggage for us after we checked out, ill definitely come back to stay here again.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 14 Apr 2024
Great location. Friendly staff. Convenient to train station
by A verified traveler
Posted 7 Apr 2024
Right on the Gotanda Station. Surprisingly very quiet rooms. I thought the mattress was comfortable and the room was very clean. Staff was friendly.
by A verified traveler
Posted 5 Apr 2024
This was the PERFECT place to stay our first night in Tokyo. The access to the Yamanote Line can’t be beat (it’s literally ABOVE the train station), we got some quick shopping in at Uniqlo (which is on one of the floors above reception), quiet room, and we could get out and going so easily the next morning from Shinjuku.
And honestly, the toilets were such a luxury even by Japanese standards! Ha ha
Would highly recommend and stay here again!
by A verified traveler
Posted 28 Mar 2024
This is my 3rd time to book this hotel. Staffs are nice and helpful. I requested for a upper floor and they will try their best to do so.
Although the room is much smaller than those previous stays, it's still clean and tidy.
However, one thing I'd like to mention. I asked the concierge for the possibility to extend my check out time, he didn't check and rejected directly or requested for a pay. I did the same before and they will try to check even though they can't help. He was so mean to me this time and made me disappointed.
by A verified traveler
Posted 26 Mar 2024
