Ratings based on 18 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024
Staff was friendly and accommodating!
Good food!
Nice sunrises and sunsets!
Comment from Hotel Management
11 Mar 2024 by Ankit Manocha, Hotel Management
Dear Mr. Rajendra,Namaste!Thank you for choosing Welcomhotel by ITC Hotels, Shimla.We appreciate the time taken to write this review. We are delighted to know that we were able to live up to your expectations.Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team.We look forward to welcoming you back at Welcomhotel by ITC Hotels, Shimla.Responsibly yours,Ankit ManochaGeneral Manager
by A verified traveler
Posted 16 Jan 2024
I am sold. I have stayed in multiple 5-star hotels/chains across multiple countries and I have to say that WelcomHotels are in the top of my list now. Everything is perfect. Cleanliness, Hygiene, Food, Room, Facilities, Courteous Staff. Just about everything.
We had stayed with my in-laws and kids and all the 3 generations were satisfied and more than happy with our stay.
Kudos goes out especially to Virendar who made our stay so warm and welcomed and was attentive to all our details. Every single staff member always walked around with a smile and were ready to help us out for anything at all. They were actively "reading the room" to see what we would need help with or assistance with.
The rooms are just fantastic. They are right sized. All rooms were replenished regularly and immediately upon request. Beds were incredibly comfy as well.
Food was absolutely one of the best we have had. Every single dish was mouthwatering and tasty. We had never ordered so much in-room dining before!
We wouldn't hesitate even a second to recommend WelcomHotel @ Shimla to anyone at all!
Well done WelcomHotel Shimla Team!
Comment from Hotel Management
17 Jan 2024 by Anikit Manocha, Hotel Management
Dear Mr. Arjun,Namaste! Thank you for sharing your experience at Welcomhotel by ITC Hotels, Shimla. It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection. Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. We value your patronage and look forward to your continued support. Responsibly yours, Ankit Manocha General Manager
by A verified traveler
Posted 29 Dec 2023
Hotel was not willing to move the checkin date by a day.
Comment from Hotel Management
30 Dec 2023 by Ankit Manocha, Hotel Management
Dear Mr. Saseendran,Season's Greetings!Reference to your feedback on Expedia, I would like to inform you that the Hotel had received a request of change of date from Expedia and we had acknowledged the same as well.May I request you to provide us your email id so that we could forward you the same email for your reference.Looking forward to hearing from you.Responsibly yours,Ankit ManochaGeneral Manager
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
20 Dec 2023 by Ankit Manocha, Hotel Management
Dear Harcharan,Namaste! Thank you for choosing Welcomhotel by ITC Hotels, Shimla. We appreciate the time taken to write this review. We are delighted to know that we were able to live up to your expectations. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We look forward to welcoming you back at Welcomhotel by ITC Hotels, Shimla. Responsibly yours, Ankit Manocha General Manager
by A verified traveler
Posted 29 Nov 2023
A nice and quiet stay for 3 nights. The hotel has exceptional views of the surrounding valleys and vista. Decent breakfast except for the fact that the road leading to the property is narrow and fairly dangerous for a larger vehicle like an SUV. It is almost impossible for 2 facing vehicles to pass each other without one backing up to a curve. They should extend the road sideways so it is safe to travel as well as have driver dorms.
Comment from Hotel Management
30 Nov 2023 by Ankit Manocha, Hotel Management
Dear Guest, Namaste! Thank you for choosing Welcomhotel by ITC Hotels, Shimla. It was a pleasure to have you and your family with us. We appreciate the time taken to write this review. We are glad to know you had a comfortable stay and that we were able to live up to your expectations. I have also made a note of your disappointment regarding road condition enroute to the Hotel as well as driver's dormitory. I would like to assure you the road construction is already in process while nearby places are identified for the drivers stay at nearby location. Thank you for your appreciation for the hotel and our people, it means a lot to us. The team and I look forward to welcome you back sometime soon. Responsibly yours, Ankit Manocha General Manager
by A verified traveler
Posted 17 Jun 2023
Most of the facilities were closed due to maintenance. Service was very slow. There were not many servers to serve. We had to knock at the kitchen door to have someone come out and help us. Doesn’t deserve to be a 5 star hotel.
Comment from Hotel Management
18 Jun 2023 by Ankit Manocha, Hotel Management
Dear Mr. Aniruddha,Namaste!Thank you for taking out the time to share your valuable feedback with us. We have noted your ratings and comments. It is apparent that you were not happy with your stay at our Hotel. We sincerely apologize for the inconvenience faced and I would like to personally assure you that your feedback will be taken up most strongly with the team and necessary corrective actions will be taken to address the areas of concern.We sincerely hope you will treat this in isolation, not a reflection of our usual standards and provide us with another opportunity to restore your confidence in WH Shimla.Do let me know whenever you plan your next visit and we shall ensure you have a comfortable stay.We value your patronage and look forward to your continued support.Responsibly yours,Ankit ManochaGeneral Manager
by A verified traveler
Posted 3 Jan 2023
Great view and staff hospitality. Loved it ☺️
Comment from Hotel Management
6 Jan 2023 by Ankit Manocha, Hotel Management
Dear Guest, Namaste! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. We look forward to welcoming you back again at Welcomhotel by ITC Hotels, Shimla. Responsibly yours,Ankit ManochaGeneral Manager
by A verified traveler
Posted 29 Oct 2022
Very far from the center of city and drive is also dangerous during nights. Very expensive property for the price we pay and what we get
Comment from Hotel Management
29 Oct 2022 by Ankit Manocha, Hotel Management
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We have noted your ratings and it is apparent that you were not happy with your stay at our Hotel. We sincerely apologize for the inconvenience faced and assure you necessary corrective actions.We look forward to welcoming you back again at Welcomhotel by ITC Hotels, Shimla.Responsibly yours,Ankit ManochaGeneral Manager
by A verified traveler
Memorable stay.
Posted 22 Jun 2022 on HotelsStay in Welcome hotel by ITC was excellent and mind freshening. Staff was spontaneously caring, courteous and brisk. Food was exceptional during our Four days of stay,they were rotating the Meenu intelligently and generously. We came here for complete relaxation, so for us the location of hotel was excellent, very calm, surrounded by pine tree mountains, clean air without traffic sounds. They should improve the WI-FI, of course our 4G was working nicely.
Comment from Hotel Management
26 Jun 2022 by Ishan Sharma, Hotel Management
Dear Mr. Sihare,
Thank you for taking out the time to share your valuable feedback. We are glad to learn that you had a comfortable stay with us and the team here would be delighted to see your compliments.
We have made note of the feedback pertaining to Wi-Fi service and have taken corrective measures on same.
Looking forward to welcome you back at WelcomHotel Shimla.
Best Regards,
Ishan Sharma
Front Office Manager
by A verified traveler
Posted 22 May 2022 on Hotels
Comment from Hotel Management
27 May 2022 by Ishan Sharma, Hotel Management
Dear Guest,
Thank you for staying with us and sharing your feedback.
We look forward to welcome you back at WelcomHotel Shimla.
Best Regards,
Ishan Sharma
