Ratings based on 9 Verified Reviews

4.1 out of 5
67% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 23 Aug 2023
👍
5 out of 5
by A verified traveler

Fantastic stay in Cherrapunji...!

Posted 20 Nov 2021 on Hotels
Booked a trip for my parents to visit Assam and Meghalaya. As part of that trip, we booked this hotel in Cherrapunji for them for 3 nights. They couldn't have been happier. From the hospitality of the chef to the comfort and views of the dew drop room, they loved every aspect of their stay. Would highly recommend the hotel. You get what you pay for in this case...!
4 out of 5
by A verified traveler

Posted 24 Nov 2019 on Hotels
It was good to stay. Internet service must be improved. Hot water must be available 24 hours in the room toilet .
Comment from Hotel Management
25 Nov 2019 by Guest Relation Executive, Hotel Management
Dear Guest, Greetings from Polo Orchid Resort Cherrapunjee! It was a pleasure to know that you had a wonderful experience with us. It is our constant endeavor to provide our guests with exceptional services & facilities that we are known for. Thank you for taking time out to review us. We are constantly trying to improve our services to serve our Guests better. Thank you for your excellent review. It will be our distinct privilege to serve you in the near future. With Best Regards Guest Services Desk
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 5 Jan 2018
expensive for the facilities available. Wonder architecture of dining hall. Perfect view of 7 sisters fall.
Comment from Hotel Management
5 Jan 2018 by Guest services, Hotel Management
Dear Guest, Thank you for giving us ratings and reviews. We appreciate the time you took to share them with us on EXPEDIA. We are glad that you liked the view of 7 sister falls. We hope that you must have enjoyed your stay with us. We are happy that we are able to live upto your expectation. Thank you for choosing Polo Orchid Resort. We value your patronage and look forward to welcome you back. Warm Regards
5 out of 5
by Madhuvan

Posted 3 Jun 2017 on Hotels
Comment from Hotel Management
17 Jun 2017
Dear Guest, Thank you for giving us the opportunity to serve you during your stay at Polo Orchid Resort, Sohra, Cherrapunjee! Your feedback is of utmost importance to us as they help us to strive harder in achieving service excellence. We are extremely happy to know that we met your expectations. We look forward to welcome you back in near future. Sincerely Gunjan Kumar General Manager
3 out of 5
by A verified traveler

AVERAGE STAY

Posted 26 May 2017
Pros: ONLY LOCATION, NOTHING ELSE
Cons: EVERY THING TO BE IMPROVED. ESPECIALLY QUALITY OF FOOD AND THE SERVICE
Location: NOTHING NEAR BY, ONLY THE WATERFALL.
ONLY THE MAIN THING ABOUT THIS PROPERTY IS ITS LOCATION. AND ALL OTHER THINGS ARE AVERAGE. IF YOU CAN WAIT FOR AN HOUR FOR FOOD (LUNCH AND DINNER) THEN IT IS FINE, OTHERWISE GOD KNOWS YOU WILL GET FOOD SERVED TO YOUR ROOM OR IN THE RESTURANT OR NOT. ONLY TWO GUYS ARE GOOD IN THE CAFETERIA 1. DEEPAK & 2. PRADEEP. THESE TWO GUYS ARE CLEANING THE TABLES, PICKING UP USED UTENSILS, TAKING YOUR ORDER AND SERVING YOU FOOD AND MORE OVER LISTENING THE COMPLAINTS OF ALL THE GUEST. THERE IS NO CLEANER, NO WAITER, NO MANAGER IN THE RESTURANT, WHO WILL DO ANY KIND OF HELP TO THE GUEST. YOU WILL SEE BOTH OF THEM FROM 6.30AM TO 11.00 IN THE NIGHT.
Comment from Hotel Management
17 Jun 2017 by Gunjan Kumar, Hotel Management
Dear Guest, We apologize for the unpleasant experience and inconvenience caused to you. We have noted your concerns and assure you that appropriate steps will be taken to address these issues as required. We look forward to welcoming you back at the our Resort and rest assured’; we will offer you the best of services. Sincerely Gunjan Kumar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 7 Apr 2017
The location is excellent.Hotel Staff quality should be improve. Breakfast items should be increase. Other then that no comment
3 out of 5
by A verified traveler

Posted 5 Dec 2016 on Hotels
Overpriced for the quality, service & location
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jan 2023
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