Ratings based on 24 Verified Reviews

3.6 out of 5
100% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Excellent

Posted 16 Nov 2023 on Hotels
We family of four stayed for 3 days and it was really much enjoying experience as rooms were neat clean and spacious. Service was excellent. Morning breakfast was having adequate varities . They arranged for us separate space in another room since hall was full. Dinner buffet option available wirh good menu at reasonable cost. Overall nice experience and surely will visit again.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Aug 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Dec 2020
4 out of 5
by A verified traveler

Posted 17 Feb 2020
Comment from Hotel Management
19 Feb 2020 by Guests Relation Executive, Hotel Management
Dear Guest, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. With Best Regards, Guests Services Desk
1 out of 5
by A verified traveler

money & time

Posted 13 Dec 2019 on Hotels
Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.
Comment from Hotel Management
6 Jan 2020 by Guests Relation Executive, Hotel Management
Dear Guest, Greetings from Hotel Polo Towers ! Thank you for choosing to stay with us among your many options. We appreciate your willingness to share your feedback. Providing efficient and friction-less experiences for our guests is our goal. I am so sorry though that the staying experience wasn't exceptional. We take feedback seriously, and I'll inform our hotel management team to review your remarks as a reference for necessary improvements, so we can provide a better experience in the future. Again, thank you for your comments, and for choosing to stay with us. I hope that we can win your heart back and try us again. Thanks and Regards, Guests Services Desk
5 out of 5
by A verified traveler

Posted 9 Nov 2019
An excellent hotel, in a very beautiful area with competent and friendly professionals.
Comment from Hotel Management
13 Nov 2019 by Guest Service Desk, Hotel Management
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. Best Regards,
2 out of 5
by A verified traveler from Kolkata

Posted 30 Sep 2019
Small rooms, too noisy and no sense of comfort for guests
Comment from Hotel Management
13 Nov 2019 by Guest Service Desk, Hotel Management
Dear Guest, Greetings from Hotel Polo Towers! Kindly share your details so that we recognize the problems faced and can take necessary actions for improvement. With Regards,
5 out of 5
by A verified traveler

Posted 26 Sep 2019
Staff were particularly welcoming and helpful. Restaurant food was superb.
Comment from Hotel Management
13 Nov 2019 by Guest Service Desk, Hotel Management
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. Best Regards,
1 out of 5
by A verified traveler

Posted 24 Sep 2019 on Hotels
Comment from Hotel Management
13 Nov 2019 by Guest Service Desk, Hotel Management
Dear Guest, Greetings from Hotel Polo Towers! Kindly share your details so that we recognize the problems faced and can take necessary actions for improvement. With Regards,
4 out of 5
by A verified traveler

Posted 14 Jun 2019 on Hotels
Comment from Hotel Management
11 Jul 2019 by Guest Services, Hotel Management
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your good ratings. We look forward to your continued visits and assure you of our best service and attention at all times. Thank You. Regards Guest Service
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