Ratings based on 225 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2023
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by A verified traveler from Melbourne
Posted 31 May 2023
by A verified traveler
Posted 28 Mar 2023 on Hotels
by A verified traveler
Posted 21 Jun 2021 on Hotels
The hotel’s customer service is one of the best things! Hotel staff greeted us on the arrival. Check-in was fast (less than 5 minutes). They allowed us to go to our room 40 minutes earlier than the usual time. Their English is minimal but enough to understand all requirements and regulations. The room is big and very clean. The free on-site parking is big for lots of cars. The beds are very comfortable. I love the pillows. The included dinner with the room was excellent. We enjoyed our dinner, and the foods tasted great. Mr. Yokote, our waiter, was very professional, nice, polite, welcoming, and always smiling. He explained all detailed information of our meals in English. Breakfast buffet was included in the room.
by A verified traveler
Posted 26 Dec 2019
by A verified traveler
Posted 1 Aug 2019
Nice rooms. Great onsen.
by A verified traveler
Posted 20 Apr 2019 on Hotels
Despite it being a massive onsen complex, we didn't feel like it and the service was excellent, multiple restaurants/bars/baths, 10 minutes walk from city center which probably explains why it's cheaper than the rest of the town.
by A verified traveler
Posted 6 Jun 2024
なんといっても、お風呂の種類が豊富で、泉質も良く、ぬる湯が多かったのがとても癒され疲れが取れました
また、ビュッフェスタイルのお食事もお料理の種類が豊富で、ほとんどどれもが美味しかったです。
スタッフの方のおもてなしもとても明るく丁寧で気持ちが良かったです
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 4 May 2024
