Ratings based on 126 Verified Reviews
2.8 Room cleanliness
3.6 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from hot springs
Posted 24 May 2024
by A verified traveler
Posted 23 May 2024
When we arrived there was a woman at the counter complaining about having a roach crowl across her face as she slept. Unfortunately not everyone is honest wanting something for free. So we tentatively looked at the room. It was Indeed very dirty. The staff was also less than to be desired. I made the reservation for 2 beds. I was given a single king. The lady had no idea it was not double beds. She had to look it up in the system. She claimed to have given us a refund. Only after never receiving it l reached out to Expedia. They were never informed that we were to be refunded. A case is currently open to look into this matter.
Recap:
1) filthy rooms
2) possible infestation of roaches
3) poor service
4) uneducated staff
5) was ripped off
I would not recommend this place.
by A verified traveler
Posted 21 May 2024
Very nice staff. Would recommend this hotel.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 18 May 2024
The room was orange and needed to be updated and we saw two German roaches in the morning. The wall outlet by the TV desk pushed back into the wall when I tried to plug my phone in to charge it. TV was not set up for channels. I called the front desk,reported it,said they would fix it and they didn't. I do not recommend this place and will not stop there ever,unless significant changes are made.
by A verified traveler
Posted 28 Apr 2024
Everything
by A verified traveler
Posted 19 Apr 2024
Good value
by A verified traveler
Posted 30 Mar 2024
Was a very lovely experience of feeling away from the world. Vacation vibes.
Comment from Hotel Management
5 Apr 2024 by management, Hotel Management
Thank you for staying with us and have a great day
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by management, Hotel Management
Thank you have a nice day
by A verified traveler
Posted 23 Mar 2024
We went to check in and there actually wasn’t a vacancy. The lobby was not welcoming or neat. The receptionist could have been more helpful.
Comment from Hotel Management
27 Mar 2024 by management, Hotel Management
Good morning, I will check into the staff not being helpful for you and as far as the lobby goes we go out of our way to fix our lobby up in a very nice way. Have a great day
