Ratings based on 60 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Venus is on a hill
Posted 17 Oct 2019 on HotelsThe room was very big and clean. The breakfast had a lot of selection and was of good quality. The service of the hotel was friendly. I would stay here again if I am ever in that area again. The location was not bad but it is in a section of Shenzhen that is a good distance away from the center of Shenzhen and the Hong Kong border. The area did not have a lot of taxi cars. There were much more taxi motorcycles.
Comment from Hotel Management
18 Oct 2019 by MOON, Hotel Management
Thank you for your choose Venus hotel,Welcome to our hotel again.Thank you very much for your review of the hotel,All the Colleague and me very glad to serve you.
by A verified traveler from Bangkok
Posted 26 Aug 2019
The location of property is good and also convenience for shopping, the staff is helpful and kindness.
Comment from Hotel Management
27 Aug 2019 by MOON, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Worth to stay
Posted 3 Aug 2019 on HotelsThis is good business hotel for couple days with reasonable cost.
Comment from Hotel Management
5 Aug 2019 by MOON, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 2 Jul 2019 on Hotels
Comment from Hotel Management
5 Jul 2019 by MOON, Hotel Management
尊敬的贵宾，非常感谢您的好评，您满意的入住体验是我们前进的动力，我们会继续努力，期待您的下次光临哦！
by A verified traveler
Posted 27 Jun 2019 on Hotels
Comment from Hotel Management
5 Jul 2019 by MOON, Hotel Management
尊敬的宾客：您好！非常感谢您选择入住深圳市维纳斯皇家酒店，我们会继续努力提高服务质量，希望您以后继续支持维纳斯皇家酒店，我们也将会一如既往为您提供更好的服务品质，争取给您带来物有所值的超凡体验，期待您的下次光临..
by A verified traveler
Shenzen stay over on the way to Yiwu
Posted 22 Apr 2019 on HotelsOn arriving the reception staff were friendly.
We did request non smoking but the room smelt of smoke so I made them aware of this.
They did their best to quickly resolve the problem, which they did.
The smoking issue is normal for China, so don,t take this as a negative just normal.
I have been to all parts of China on many occasions and I feel that my experience was pretty good.
The location for us was good for a family travelling for business.
There is a Shopping Centre over the road .
It is nice if You not want to eat at the hotel
My family ate there and the food was nice.
It is not the location if you want to buy copy bags ETC.
The buffet breakfast at the hotel had a lovely ambience and the food was quite good.
I would stay there again with my family next time I pass through ShenZen.
Comment from Hotel Management
26 Apr 2019 by MOON, Hotel Management
Thank you for your comments.Look forward to see you again.
by A verified traveler from CA, USA
Posted 22 Jan 2019 on Orbitz
Staff doesn't speak English and bad services. Room is nice and roomy.
Comment from Hotel Management
25 Jan 2019 by MOON, Hotel Management
I am so sorry to give the bad feeling here. We will strengthen the service awareness, Please give us a chance again. If you have any question,please contact our assistant manager.Hope you have a good trip.
by A verified traveler
Posted 16 Jan 2019 on Hotels
Great and well maintained hotel, will come back again soon.
Comment from Hotel Management
23 Jan 2019 by MOON, Hotel Management
尊敬的宾客：您好！感谢您对维纳斯皇家酒店的厚爱，非常荣幸维纳斯能给您的深圳之旅留下一段美好时光，酒店的每一位员工都倍感荣幸和欣喜，您的满意和肯定让我们更加齐心努力将维纳斯皇家酒店的每一个角落打造得更好！真诚恭候您的再次光临，祝您生活愉快
by A verified traveler
Posted 28 Dec 2018
The hotel did not have information that payment had already been made upon booking. Much time was wasted for the counterstaff to confirm and reconfirm on payment. This happened twice in a row. Despite assurance after 1st encounter, same issue aroused at second check out.
Comment from Hotel Management
3 Jan 2019 by MOON, Hotel Management
很抱歉，对于此事件的发生，下次我保证不会再有此事件发生，请您有任何需求及时与酒店大堂经理反馈，酒店非常重视客户的入住感受。期待您的再次光临。我的名字-MOON。遇到任何事情也可以通过前台来找我。
by A verified traveler
Posted 1 Nov 2018 on Hotels
Comment from Hotel Management
3 Nov 2018 by MOON, Hotel Management
Dear guest:
welcome to our hotel.Hope to see you again soon.Please let me know if there’s anything I can do for you.
