Ratings based on 202 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2021
The sea view was so good
The air condition was great and room was quiet silent
by A verified traveler
Posted 8 May 2021
The rooms at the Kingkey are very nice. I had a seaside room with a balcony that faced the water. It was spacious and lovely. The Japanese restaurant inside is delicious and affordable. It’s pretty close to the beach.
But the rest of the hotel was just...okay. The pool has a strange set up where you have to cross the parking lot to get into it (and it was quite small). There isn’t a cafe where you can get coffee during the day (and room service coffee is extremely expensive). And when I attempted to find the bar and KTV room at night around 10, everything was closed.
So...it’s fine, as long as you don’t need a lot of amenities for your stay.
by A verified traveler
Posted 29 Jun 2020 on Hotels
by A verified traveler
Posted 15 Dec 2019 on Hotels
by A verified traveler
Posted 5 Dec 2019
by A verified traveler
Posted 27 Oct 2019 on Hotels
by A verified traveler
Posted 18 Aug 2019 on Hotels
by A verified traveler
Good for a getaway weekend with kids
Posted 11 Jun 2019 on HotelsThe Hotel services including the frontdesk, restaurants and the swimming pool were good with friendly and helpful staff.
The one thing I did not like at all was the mold smell in the room, even keeping the window open it wouldn't disappear. Nevertheless the room was clean and tidy.
by A verified traveler
Posted 27 Apr 2019 on Orbitz
Property location shown on Orbitz is incorrect. In fact the hotel located in the middle of nowhere, with no transportation options nearby besides taxi.
by A verified traveler
Good overall.
Posted 2 Jan 2019 on HotelsReally nice hotel, we stayed in A block with sea facing view. They upgraded our room for free, the reception desk was really helpful and they’re really nice people. We found a few stains on the counters and they put us in a smoking room or smoking floor with a baby, which was very annoying - the room stank of smoke and neighbours blew smoke into the room which made me angry as a father of a young child although that shouldn’t be enough to discount the hotel’s review score and all the other ways they tried to make us feel welcome. I’d recommend staying at this hotel.
Comment from Hotel Management
23 Jan 2019 by Justin Wang, Hotel Management
Dear guest,
Thank you for taking the time to share your feedback regarding your stay with us.
Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience.
We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comment about the Smooking has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.
Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay. Thank you!
Sincerely,
Kingkey Palace Hotel Shenzhen
