Ratings based on 206 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tai Wai
Posted 16 Apr 2024
Very good
Comment from Hotel Management
18 Apr 2024 by Colin Young, Hotel Management
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.
by A verified traveler from Topanga
Posted 18 Mar 2024
Great swimming pool if you like swimming lengths
Comment from Hotel Management
19 Mar 2024 by Jenny Zhu, Hotel Management
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our swimming pool facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.
by A verified traveler from Wanchai
Posted 1 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Nicholas Tse, Hotel Management
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager
by A verified traveler
Posted 22 Jun 2023
Very nice hotel, staffs services very good
Comment from Hotel Management
11 Aug 2023 by Nicholas Tse, Hotel Management
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our hotel including our services have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager
by A verified traveler
Service and attention to detail needs improving
Posted 11 Oct 2021 on HotelsThe overall stay was nice. The room was comfortable and clean. It would have been better if the reception staff paid more attention to detail though - they didn't tell us the breakfast times, opening times and services that come with the executive lounge. Food in the lobby cafe and room service is expensive and not really worth the money, but the breakfast buffet was good. Our room was not ready when we checked in so we were just told to wait - again customer service and detail was lacking for a 5 star hotel.
Comment from Hotel Management
11 Aug 2023 by Nicholas Tse, Hotel Management
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that the services were not comfortable and we were not able to assist your trip to be more enjoyable. I personally shared your comments with our operations team. It may be the small details or simple requests but that can bring a comfortable environment and result in a very different stay experience for our guests which we need to focus on our JW Symphony Service. Please rest assured that we will be looking into every possible way for us to improve on our service excellence.It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence and I truly appreciate your valuable comments.Once again, we sincerely appreciate you sharing your comments with us and please let me know when will be your next visit to Shenzhen, I will be more than happy to assist you in person. We look forward to having you back again in the near future! Thank you.Kind regards,Nicholas TseGeneral Manager
by A verified traveler
Very convenient
Posted 7 Jun 2021 on HotelsThe staff are very friend with the hotel well located. It is very near to a local park which is quite beautiful at night. It was a fantastic experience if you’re walking at night with your loved ones. Close to shopping malls as well
Comment from Hotel Management
11 Aug 2023 by Nicholas Tse, Hotel Management
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our hotel including our services and location have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager
by A verified traveler
Posted 10 Mar 2021 on Hotels
by A verified traveler
Posted 3 Feb 2020 on Hotels
Comment from Hotel Management
22 Mar 2020 by 谢锦淘 , Hotel Management
尊敬的客人，
感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。
诚挚的问候，
谢锦淘
总经理
by A verified traveler
Posted 25 Jan 2020
Comment from Hotel Management
27 Jan 2020 by Bruce Zeng, Hotel Management
Dear Anonymous,
Warm greetings from JW Marriott Shenzhen Bao’An.
Thank you for your valuable time taken to complete our online survey.
Please allow me to extend my sincerest appreciation for choosing JW Marriott Shenzhen Bao’An for your recent trip to Shenzhen.
I am disappointed to learn that you were not fully satisfied with your stay.
I would be most grateful, should you find the time, to maybe give us a couple of points, where you felt we fall short of your expectations.
This may enable us to make the necessary changes to improve our service in the future.
Once again we thank you for always supporting the Marriott brand.
We are looking forward to welcoming you back to our hotel very soon.
Yours sincerely,
Bruce Zeng
by A verified traveler
Posted 21 Jan 2020
Comment from Hotel Management
24 Jan 2020 by 谢锦淘, Hotel Management
尊敬的客人，
感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。
诚挚的问候，
谢锦淘
总经理
