Ratings based on 89 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jul 2023 on Hotels
by A verified traveler
Nice to stay
Posted 1 Jul 2023 on HotelsOverall good to stay, very nice hotel breakfast that I had in Shenzhen
by A verified traveler
Posted 2 May 2023
great location. Very close from Flex FY plant
really clean and convenient
Comment from Hotel Management
10 May 2023 by FO, Hotel Management
thank you for your support
by A verified traveler
Great hotel.
Posted 18 Jan 2022 on HotelsGenerally an excellent and comfortable place with a friendly and helpful staff. Will stay there again if the price continues to be reasonable. Maybe an 8 minute drive from the airport, and a good mall/eating area very close by. I am overlooking one incident, where at 4a.m. the staff were not immediately able to be helpful. It was 4a.m. But that was the only negative incident in 3 days and there were many positive ones.
Comment from Hotel Management
24 Jan 2022 by Eric , Hotel Management
Please allow me to extend my sincerest appreciation for choosing Courtyard by Marriott Shenzhen Northwest for your recent trip to Shenzhen.
I am pleased to see that you had an enjoyable stay with us. Could you please share the specific incident you encounter at 4am during your stay to eric.sheng@courtyardsz.com.This will enable us to make the necessary changes to improve our service for your future stays.
Once again we thank you for always supporting the Marriott brand.
We are looking forward to welcoming you back to our hotel very soon.
by A verified traveler
Posted 15 Nov 2021
They no longer offer airport shuttle service. Had a very hard time getting taxi to accept us. No room service or restaurant food available apon arrival. Room was good.
Comment from Hotel Management
17 Nov 2021 by Marcom Manager, Hotel Management
Warm greetings from Courtyard by Marriott Shenzhen Northwest! Thank you for your valuable time taken to complete our online survey. Your comments in regards to our airport shuttle service have been shared with our Front Office Manager to follow up. This will enable us to make the necessary changes to improve our service for your future stays. We are looking forward to welcoming you back to our hotel very soon.
by A verified traveler
Awesome customer service!
Posted 29 Jun 2021 on HotelsI had to book this hotel last minute as when I got to the airport and found out my flight had been cancelled, I needed somewhere to stay. I was in a panic and exhausted and terribly upset about not being able to fly home to the US, and the two people at check in were incredibly kind and helpful. Ada and David took care of me, and they showed me where to go to get something to eat since the hotel is currently not serving food due to Covid restrictions - David even walked me over to the restaurant and waited to make sure they got my order right. The room is comfortable and the hotel is beautiful. Everyone is very friendly, and I would definitely stay here again.
Comment from Hotel Management
29 Jul 2021 by nina-Reservation, Hotel Management
Dear Valueble Guest,
Thank you for your recognition and support,
We are looking forward to your next stay.
Best regards.
Nina
by A verified traveler
Posted 12 Sep 2020 on Hotels
by A verified traveler from Singapore
Posted 6 Jan 2020
Great hotel interior and room size as expected of Courtyard, but the location was really inconvenient for travellers who would like to shop around Shenzhen. It's nearer to the airport so it really depends on the needs of the traveller. There is a shopping mall right beside the hotel so it's still convenient, but only for people who are here for a short stay. Much is left to be desired for some of the reception and door staff too. Asked for help to call a taxi but was told to get them via the app myself twice by 2 different staff (both reception and door). Staff are pretty passive and not hospitable compared to other Courtyard branches or even other hotel branches i've stayed before.. Also, did not get much recommendations for nearby attractions too. I liked the free shuttle to the airport, but the staff didn't inform us that the vehicle was already waiting for us at the door, and no one helped us with moving the baggage out to the door too. Housekeeping was really attentive and did a really good job! I may choose to stay at another Courtyard branch if i do return to Shenzhen again.
Comment from Hotel Management
7 Jan 2020 by Hotel Management, Hotel Management
Dear Guest,
We greatly appreciate your kind review. Thank you so much for your reminder. We have stepped up our training to create a more perfect experience for our guests. We look forward to welcoming you back some time!
Warmest regards
by A verified traveler
Posted 1 Sep 2019
by A verified traveler
Posted 6 Aug 2019
