Ratings based on 58 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2023
Terrible service.
Booked this hotel to celebrate a birthday and we were greeted with the front desk saying our room wasn’t available anymore. Claimed they phoned me a few days prior to confirm. Surely if a guest does not answer a call, you follow up with an email? Funny thing is, at 1am of my booking, they said my two rooms wouldn’t be next to each other.
So first they claim I didn’t confirm them a few days before, yet a few hours before check in, they’re telling me about my room.
Their solution?
1. Take us to a nearby hotel for a room
2. Pay for a cheaper room (but couldn’t give us a refund as Expedia deals with it. So they want us to pay MORE money to them due to their fault)
Finally after persistence, two rooms magically became available.
This sort of management shouldn’t be happening. It caused a bad start to a birthday trip. What made it worse was the girl at check out was also rude too.
Seems like it’s run by a bunch of teenagers. It’s a big shame because the area and the business room isnt too bad.
by A verified traveler
Posted 14 Nov 2023
This is in a great part shenzhen with numerous dining options. Railway station is 7min walk from hotel so easy to get ro
by A verified traveler
Great location and service, decent room
Posted 5 Oct 2020 on HotelsThe location of the hotel is great. It’s right next to lots of cafes and restaurants in the OCT Loft area. The front desk was very efficient too.
The room was nice. The furniture was not quite as good as it seems in the photos, but it was clean and comfortable. The added bonus of a bathtub was a good surprise.
by A verified traveler
Posted 1 Nov 2019 on Hotels
by A verified traveler
Posted 4 Sep 2019
by A verified traveler
Posted 5 May 2019
Overall was good.
by A verified traveler from Thonglor
Posted 6 Apr 2019
Pro:
Great location
Nice lobby space
Reasonable for the price
Con:
Wall is little thin, can hear
Breakfast was little less of choices
by A verified traveler
Posted 5 Mar 2019
Room is very new and very clean, good design.
Good fixtures like charging points and big tv.
Location is near nice restraunts and in the vicinity of OCT, a creative industry park, aplenty with cafes and museums.
Reception staff can be more proactive.
The soundproofing of the rooms can be made better.
by A verified traveler
Posted 1 Jan 2019 on Hotels
Condition is not too good,far away from metro station, and it still under construction, service is soso and we cannot close the washroom door tightly, and bathing water is not good, room is small and noisy
Recommended
for Everyoneby A verified traveler
Posted 23 Sep 2018
Walking distance to subway station is a bit long. But easy to wave taxis from.hotel.
Good restaurants and cafes in neighbourhood.
OCT Creativity Zone is close and an interesting place to.visit
