Ratings based on 91 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Feb 2024 on Hotels
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
15 Jan 2024 by GM ZAKIRALI , Hotel Management
Thank you and please come again
by A verified traveler
Posted 10 Dec 2023 on Travelocity
Convenient to the places i needed to go. I did not like how you were able to get into the facility very confusing
Comment from Hotel Management
15 Jan 2024 by GM ZAKIRALI , Hotel Management
Thank you and please come again
by A verified traveler
Horrible
Posted 28 Oct 2023 on HotelsWe were not informed that the pool was closed until after checking in and upon entering the room we found it to be dirty and the door was broken. We requested a refund but we’re told that because we entered the rooms they would not refund us. We ended up leaving and going to a different hotel.
Comment from Hotel Management
28 Oct 2023 by Amir, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you mentioned in your survey. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, GM Amirali Zakirali
by A verified traveler
Posted 21 Oct 2023 on Travelocity
I will say thr staff was able to adjust my room since there is no elevator if you are mobility challenged...with a smile
Comment from Hotel Management
22 Oct 2023 by Amir, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn SHENANDOAH We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, GM Amirali Zakirali
by A verified traveler
Posted 17 Oct 2023
Comment from Hotel Management
19 Oct 2023 by Amir, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments and concerns will be shared with our team and serve as encouragement and training as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Amirali ZakiraliGM254-220-0069Thank you
by A verified traveler
Posted 3 Oct 2023 on Hotels
Staff was friendly and helpful.
Comment from Hotel Management
19 Oct 2023 by Amir, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments and concerns will be shared with our team and serve as encouragement and training as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Amirali ZakiraliGM254-220-0069Thank you
by A verified traveler
Posted 11 Sep 2023
Carpets throughout the property...just walking the halls were not vacuumed & literally had dirt & trash on them.
Went into a "public" restroom on main floor near the pool, & it was FILTHY with a broken toilet top & full trash can & dead crickets on the floor...not to mention the toilet hadn't been flushed & was filled with excrements. I flushed the toilet & it was incredibly slow in filling back up. A toilet upstairs had overflowed & was dripping water into our bathroom. Was a disgusting experience!
Comment from Hotel Management
11 Sep 2023 by Amir, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you mentioned in your survey. Your satisfaction is important to us a very important guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Amirali ZakiraliGM
by A verified traveler
Posted 4 Sep 2023 on Hotels
by A verified traveler
Posted 3 Sep 2023
AC unit not cooling to capacity.
refrigerator all iced up and not working properly, and door didn't latch shut so had to brace something against it to hold it shut.
Never could get network shows on tv, which may have been operator error but it wasn't for lack of trying.
Comment from Hotel Management
11 Sep 2023 by Amir, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you mentioned in your survey. Your satisfaction is important to us as a valued guestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Amirali ZakiraliGM
