Ratings based on 239 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Cathy GM, Hotel Management
Hello Elysia,We are grateful for your wonderful rating. Our staff appreciates being recognized for providing comfort and great service for all our guests. We hope to welcome you back to the Shelby area soon. Thanks again for leaving your review and please let us know if you need anything in the future or have further feedback regarding your stay.Sincerest regards, Cathy Kepley - General Manager Fairfield Inn and Suites by Marriott - Shelby
5 out of 5
by A verified traveler

Posted 10 Oct 2024
As soon as you come in you are greeted with a great staff who have always been accommodating and kind during my stay at this property. The amenities and location are a plus. I always enjoy my time here!
Comment from Hotel Management
10 Oct 2024 by Cathy GM, Hotel Management
Hello Katrina,Thank you so much for your glowing review and fantastic recommendation! We are thrilled you enjoyed your stay at The Fairfield Inn & Suites by Marriott Shelby. Your positive feedback is incredibly valuable to us, and we’re delighted that our efforts contributed to a memorable experience for you. Please don’t hesitate to reach out if there’s anything more we can do for you, or if you have any additional feedback about your visit. Thank you once again for choosing us. We look forward to hosting you again! Warm regards, Cathy Kepley - General Manager
5 out of 5
by A verified traveler

Posted 24 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Cathy - GM, Hotel Management
Dear Bibi,I am sincerely grateful for your fantastic rating for The Fairfield Inn and Suites By Marriott Shelby. It truly means a lot to our team to be recognized for providing outstanding service, plentiful amenities, and pleasant accommodations to all our guests. Your feedback is invaluable to us, and we're thrilled to know that your experience with us was a positive one.Please keep in mind that we're here for you anytime, if you have any additional feedback or suggestions for your next visit. Your satisfaction is our priority, and we're committed to making each stay memorable for our guests.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back soon.Sincerest regards,Cathy Kepley -General Manager
5 out of 5
by A verified traveler from McLeansville

Posted 16 Aug 2024
Excellent visit.
Comment from Hotel Management
16 Aug 2024 by Cathy - GM, Hotel Management
Dear Jimmie,We appreciate your wonderful, complimentary review. Our team is thrilled to hear that you enjoyed your stay and we're grateful for your excellent rating. We eagerly anticipate your return to The Fairfield Inn & Suites by Marriott in Shelby. Please don't hesitate to reach out to me if you have any further feedback or suggestions to enhance your experience next time.Thank you again for choosing to stay with us.Cathy Kepley - General Manager
5 out of 5
by A verified traveler

Posted 1 Aug 2024 on Hotels
We were at Gardner Webb for baseball tournament— Great stay and great staff!
Comment from Hotel Management
1 Aug 2024 by Cathy - GM, Hotel Management
Hello Joel,Thank you for your highly rated recommendation for The Fairfield Inn and Suites by Marriott in Shelby, North Carolina. We work hard to provide our guests with pleasant accommodations, fantastic amenities, and friendly service. It is always wonderful to be recognized and we appreciate your time to leave a perfect rating. Please let me know if you have any additional thoughts or suggestions. Have a great rest of your summer. Thanks again, Cathy Kepley - General Manager
5 out of 5
by A verified traveler

Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Cathy - GM, Hotel Management
Hello Janice,Thank you for sharing your delightful experience with us at The Fairfield Inn & Suites by Marriott in Shelby, North Carolina! We truly appreciate your great rating and recognition of our friendly service, comfortable, clean rooms, and the fantastic amenities we offer. If you have any suggestions or additional feedback to enhance your future visits to Shelby, please don't hesitate to let me know. We look forward to welcoming you back soon! Best regards, Cathy Kepley - General Manager
3 out of 5
by A verified traveler

Clean but uncomfortable.

Posted 18 Jul 2024 on Hotels
The room was TINY! The bed was incredibly uncomfortable and the only other place to sit in the room was an office chair. No couch, no chair, just a desk and a bed. Doesn’t get more bare bones than that.
Comment from Hotel Management
19 Jul 2024 by Cathy - GM, Hotel Management
Rita,We are sorry to see that you were not completely comfortable with your recent stay at our hotel. We take great pride in offering all our guests a positive experience that includes friendly service, well-appointed rooms, and outstanding amenities. Please know your feedback is very important to us and I welcome a direct conversation with you anytime to discuss your thoughts. Thank you for being our guest and we wish you the best. Respectfully,Cathy Kepley -General Manager
5 out of 5
by A verified traveler

Posted 16 Jul 2024
Comment from Hotel Management
17 Jul 2024 by Cathy - GM, Hotel Management
Hi Barbara,Thank you for this five-star review. Our team is thrilled to hear that you enjoyed your stay and we're grateful for your excellent rating. We eagerly anticipate your return to The Fairfield Inn & Suites by Marriott in Shelby. If you have any feedback or suggestions to enhance your experience next time, please don't hesitate to contact me.Kind regards, and thank you again for choosing to stay with us. Cathy Kepley - General Manager
4 out of 5
by A verified traveler

Posted 12 Jul 2024
Everything was great! Staff was very friendly and helpful
Comment from Hotel Management
12 Jul 2024 by Cathy - GM, Hotel Management
Hello Ryan,Thank you so much for your highly rated recommendation for The Fairfield Inn and Suites by Marriott in Shelby, North Carolina. We work hard to provide all our guests with pleasant accommodations, fantastic amenities, and friendly service. It is always wonderful to be recognized and we appreciate your time to leave a high rating and your nice compliments. Please let me know if you have any additional thoughts or suggestions. We hope to welcome you back soon. Thanks again, Cathy Kepley - General Manager
4 out of 5
by A verified traveler

Posted 9 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Cathy - GM, Hotel Management
David,Thank you very much for graciously taking the time to leave a positive rating for your recent experience at The Fairfield Inn and Suites by Marriott in Shelby, North Carolina. Our dedicated team is truly grateful for your acknowledgment of our commitment to delivering friendly service, cozy accommodations, and exceptional amenities.Should you have any further feedback to share regarding your stay, please don't hesitate to reach out. We eagerly anticipate the opportunity to welcome you back on your next visit to the Shelby area. Once again, thank you for being our guest. Best wishes,- Cathy Kepley - General Manager