Ratings based on 214 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Nice property but horrible smell in both elevators!!!
Comment from Hotel Management
6 May 2024 by Cathy - GM, Hotel Management
Thank you, Christina, for taking a moment to share this feedback. We're delighted to hear that you had a good experience during your stay at The Fairfield Inn & Suites by Marriott Shelby. Our team is committed to offering pristine, cozy accommodations complemented by superb amenities, all conveniently situated in a prime location. We will certainly look into the concern about the elevators and I appreciate you bringing this to our attention. Should you have any further feedback to share, please feel free to reach out at any time. Thanks again for being our guest. Cathy Kepley - General Manager
by A verified traveler
Posted 23 Apr 2024
Always kept in nice condition. Great staff, great stay.
Comment from Hotel Management
24 Apr 2024 by Cathy GM, Hotel Management
Dear Andrea,I wanted to express my sincere gratitude for your fantastic rating and wonderful recommendation for the Fairfield Inn & Suites by Marriott Shelby. It truly means a lot to our team to be recognized for providing outstanding service, plentiful amenities, and pleasant accommodations to all our guests. Your feedback is invaluable to us, and we're thrilled to know that your experience with us was a positive one.Please know that we're here for you anytime, should you have any additional feedback or suggestions for your next visit. Your satisfaction is our priority, and we're committed to making each stay memorable for our guests.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back soon.Sincerely,Cathy KepleyGeneral Manager
by A verified traveler
Posted 23 Apr 2024
Great stay, friendly and professional staff.
Comment from Hotel Management
23 Apr 2024 by Cathy GM, Hotel Management
Hello Tanya,We're delighted to see that you had a wonderful experience during your stay at The Fairfield Inn & Suites by Marriott in Shelby, North Carolina. Our team is committed to offering pristine, cozy accommodations complemented by superb amenities, all conveniently situated in a prime location. Should you have any further feedback to share, please feel free to reach out at any time. Thank you once more for selecting our hotel, and we eagerly anticipate welcoming you back in the future. Best regards, Cathy Kepley - General Manager
by A verified traveler
Posted 14 Apr 2024
very helpful staff
Comment from Hotel Management
15 Apr 2024 by Cathy - GM, Hotel Management
Hello Robert,Thank you for your wonderful, complimentary review. Our team is thrilled to hear that you enjoyed your stay and we're grateful for your excellent rating. We eagerly anticipate your return to The Fairfield Inn & Suites by Marriott in Shelby. If you have any feedback or suggestions to enhance your experience next time, please don't hesitate to contact me.Warmest regards, and thank you again for choosing to stay with us.Cathy Kepley -General Manager
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
20 Feb 2024 by Tedra Norris, Hotel Management
Thank you for staying with us. We appreciate your business.
by A verified traveler from Fuquay Varina
Posted 18 Feb 2024
Great staff. Easy access. I loved the hotel and its convenience. I’ll stay here again.
Comment from Hotel Management
20 Feb 2024 by Tedra Norris, Hotel Management
Thank you for your kind words. We appreciate your business.
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Good morning, Tiffany, and thank you for taking a moment to reflect positively on your recent stay at The Fairfield Inn & Suites by Marriott in Shelby, North Carolina! Our team is thrilled to see you enjoyed your stay and we appreciate your time to leave a review. Please let us know if you want to share any additional feedback about your visit so we can best serve you in the future. Kind regards, The Fairfield Inn Team
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Tedra Norris, Hotel Management
Thank you for staying with us. We appreciate your business.
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Tedra Norris, Hotel Management
Thank you for staying with us. We appreciate your business.
by A verified traveler
Posted 21 Dec 2023
Ended up not staying and lost my payment.
Saw looked to be tweakers near by and didn’t feel comfortable leaving my car in the lot. Ended up driving further north.
Comment from Hotel Management
21 Dec 2023 by Tedra Norris, Hotel Management
Thank you for your survey. Unfortunately I'm not sure what happened and I would like for you to elaborate because this is something we do not take lightly. This is the first that we have heard of this.I do apologize.
