Ratings based on 502 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Very good
by A verified traveler
Posted 27 May 2024
Nothing was unique with this property except the staff. Not a fan of the mini square pillows. The tub wouldn't drain well when using the shower. WiFi worked well and the air seemed to work well too.
Comment from Hotel Management
29 May 2024 by Lanisha Odom, Hotel Management
AlanThank you for taking the time to complete our online survey. Our staff are always unique, personal, charming when dealing with our guest, which I am glad they were able to meet your needs. I sincerely apologize about the pillows; however they are actually bigger than presented but the housekeeping department tuck them tightly and guest are not pleased with the size. I will have a talk with them regarding this matter and see if we can possibly change to different look so our guest can rally experience the difference. We sincerely apologize for any inconvenience. We hope to see you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 24 May 2024
Provide breakfast every morning.
Comment from Hotel Management
25 May 2024 by Lanisha Odom , Hotel Management
LashondaThank you for the 5 star rating regarding your stay. Our breakfast department is one of our most precious area, and we are always ready to provide our guest with a nutritional start of their day. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 22 May 2024
I was only there overnight, but they provided everything I needed including a good breakfast and great staff.
Comment from Hotel Management
23 May 2024 by Lanisha Odom , Hotel Management
Mark,Thank you for taking the time to complete our online survey. The staff and I appreciate this warm gesture and glad to know all was well. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 17 May 2024
Overall my stay was good. The staff were very friendly and helpful! The rooms need to be updated! Carpet in main hallway should be replaced immediately, it has an old odor
Comment from Hotel Management
18 May 2024 by Lanisha Odom , Hotel Management
Sharon,Thank you for taking the time to complete our online survey. We are in the process of renovation and we can ensure you all carpets will be removed. We hope to see you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 16 May 2024
Beb was old and worn out it had a sink hold in the bed.
Comment from Hotel Management
17 May 2024 by Lanisha Odom , Hotel Management
Aldric,Thank you for taking the time to complete our online survey. We were not aware of this issues, but have replaced mattress and taken care of this problem. We sincerely apologize for any inconvenience. We hope to see you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 8 May 2024
The staff was very friendly. The hotel and the room seemed to be clean, but their was a strong musty smell. I think it was coming from the carpet. The whole place was in need of an update. We only stayed one night to attend a college graduation, so it met our needs.
Comment from Hotel Management
17 May 2024 by Lanisha Odom , Hotel Management
Martha,Thank you for taking the time to complete our online survey. We sincerely apologize We failed to meet your expectations, but we will improve and update our rooms soon. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 29 Apr 2024
The staff was friendly and helpful. We enjoyed our stay and we would return. Thank you!
Comment from Hotel Management
30 Apr 2024 by Lanisha Odom , Hotel Management
Barbara,Thank you for this perfect review regarding your stay. We were glad to host you properly during your journey at our hotel. The Comfort Inn Shelby NC team and I appreciate you choosing our hotel for your stay. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 5 Apr 2024
Great staff…clean…right next to the mall
Comment from Hotel Management
5 Apr 2024 by Lanisha Odom , Hotel Management
Jessica Thank you for taking the time to complete our online survey. We are glad all was well and you enjoyed the location that is surrounded by stores, restaurants and a wonderful mall. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 1 Apr 2024
The property didn't seem to have clear directions to find the location.
Comment from Hotel Management
1 Apr 2024 by Lanisha Odom , Hotel Management
Hobart,The Comfort Inn Shelby NC team and I thank you for the 5 star rating. We hope to see you again soon!Warm Regards Manager Lanisha Odom
