Ratings based on 495 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
The staff was very friendly. The hotel and the room seemed to be clean, but their was a strong musty smell. I think it was coming from the carpet. The whole place was in need of an update. We only stayed one night to attend a college graduation, so it met our needs.
by A verified traveler
Posted 29 Apr 2024
The staff was friendly and helpful. We enjoyed our stay and we would return. Thank you!
Comment from Hotel Management
30 Apr 2024 by Lanisha Odom , Hotel Management
Barbara,Thank you for this perfect review regarding your stay. We were glad to host you properly during your journey at our hotel. The Comfort Inn Shelby NC team and I appreciate you choosing our hotel for your stay. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 5 Apr 2024
Great staff…clean…right next to the mall
Comment from Hotel Management
5 Apr 2024 by Lanisha Odom , Hotel Management
Jessica Thank you for taking the time to complete our online survey. We are glad all was well and you enjoyed the location that is surrounded by stores, restaurants and a wonderful mall. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 1 Apr 2024
The property didn't seem to have clear directions to find the location.
Comment from Hotel Management
1 Apr 2024 by Lanisha Odom , Hotel Management
Hobart,The Comfort Inn Shelby NC team and I thank you for the 5 star rating. We hope to see you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler from Sarasota
Posted 11 Mar 2024
The hotel was clean, staff was cleaning all day, the breakfast (free) was good, the staff was very friendly, and you felt safe, the price was great, highly recommend this place!
Joe E
Comment from Hotel Management
11 Mar 2024 by Gail Medina, Sales Director, Hotel Management
Dear Joe,We wanted to take a moment to express our sincere gratitude for the great review you left about your recent stay at our hotel. We are absolutely delighted to hear that you had a positive experience, and your kind words have truly brightened our day.Our team works tirelessly to create a warm and welcoming atmosphere, and it brings us immense joy to know that we succeeded in making your stay memorable. Your feedback is invaluable to us, as it not only motivates our staff but also serves as a beacon for continuous improvement.We can't wait to host you again.
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Lanisha Odom , Hotel Management
Greetings,Thank you for the rating given and taking the time to complete our online survey. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 19 Feb 2024
clean and comfy with lots of pillows but had problems with electric to fridge and micro. Lots of tv channel options.
Windows are hazy hard to see outside.
Comment from Hotel Management
20 Feb 2024 by Gail Medina, Sales Director, Hotel Management
Dear Lisa,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.
by A verified traveler
Posted 15 Feb 2024
Very clean and beds were very comfortable. Staff was very friendly. Great value.
Comment from Hotel Management
15 Feb 2024 by Lanisha Odom , Hotel Management
Franklin,Thank you for taking the time to complete our online survey. The staff and I are happy to know all was well during your stay. We hope to see you again soon!Warn Regards Manager Lanisha Odom
by A verified traveler
Posted 13 Feb 2024
We only stayed one night. It was fine, staff at the desk were nice. Overall room was clean and comfortable.
Comment from Hotel Management
13 Feb 2024 by Lanisha Odom , Hotel Management
Julie Thank you for taking the time to complete our online survey. The staff and I are happy all was well, and you founded the satisfaction you expected. We hope to see you again soon!Warm Regards Manager Lanisha Odom
by A verified traveler
Posted 4 Feb 2024
The service was great
Comment from Hotel Management
4 Feb 2024 by Lanisha Odom , Hotel Management
Michele,Thank you for your feedback regarding your stay. We value your time and effort to stay at our hotel. We hope to see you again soon!Warm Regards Manager Lanisha Odom
