Ratings based on 2 Verified Reviews
3.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
• broken fence panel directly in front of the front window ( it hadn’t been picked up and it’s just lay flat directly outside the patio doors)
• moldy food (bacon,sausage) all over the foot path and stood in multiple
• as we entered we looked out the window and there was a large rat crawling around we saw this rat 4 times
• Dirty baby wipes scattered all over the garden area
•cigarette butts covering the whole garden
•lots of rubbish scattered around the garden (crisp packets, baby wipes, and general rubbish)
•bins overflowing with food
• a USED condom on the floor directly out side the patio door
• Snot and bogies on the side of the wall ( clearly either been flicked or smeared)
•dirty cutlery
•pans and trays covered in grease
• Heaters in both bedrooms do not work and have not heated up
& more
I do have photo evidence
And I have complained multiple times
*PLEASE CONTACT ME*
Comment from Hotel Management
28 Mar 2024 by Antzela , Hotel Management
Dear Amy, I am sincerely sorry to hear about the numerous issues you've encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and it's truly disheartening to learn that your experience fell far below our standards. Please rest assured that we take your feedback seriously, and we deeply regret any inconvenience caused. I will personally look into each of the concerns you've raised.Additionally, I appreciate that you have provided photo evidence, which will assist us in addressing these matters promptly and effectively. Your feedback is invaluable to us as we strive to improve our services and ensure that all our guests have a pleasant and comfortable stay. I will be reaching out to you shortly to discuss your concerns further and to offer a resolution. Once again, I apologize for the shortcomings you experienced, and I thank you for bringing them to our attention.
by A verified traveler
Posted 29 Feb 2020 on Hotels
