Ratings based on 128 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
We enjoyed our 4-night stay at swim-up rooms and truly enjoyed having the pool right in our balcony. It offered great privacy. The hotel over all was nice and as luxurious as promised. The staff are nice and friendly. There is a large selection of food but it could be better.
Note to people of color- the majority of guests are white and unfortunately many carry themselves with so much privilege. Not the fault of the hotel, but something to be aware
Comment from Hotel Management
12 May 2024 by Yousry Ali, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
by A verified traveler
Posted 8 May 2024
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Comment from Hotel Management
9 May 2024 by Yousry Ali, Hotel Management
Dear Valuable Guest, Greetings from Steigenberger Alcazar – Sharm El Sheikh! Thank you for sharing your holiday impressions, however, it came to our focus that you remained concerned about a number of issues during your stay with us. Our esteemed guests’ opinions and impressions are on top of the importance scale for us and our guest satisfaction is a foremost objective in our customer service delivery, therefore we will apply maximum effort to reach further improvement in the highlighted areas and aspects. We hope to host you again and change your opinion.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Yousry Ali, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
by A verified traveler
Posted 12 Apr 2024
It was a good experience all in all
Comment from Hotel Management
24 Apr 2024 by Yousry Ali General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Yousry Ali General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
by A verified traveler
Posted 7 Apr 2024
Beautiful beach resort. It’s new with spacious and well insulated rooms. The food was very good and I highly recommend opting for the all inclusive option. The beach and multiple pools are perfect and make you feel like you are truly in paradise. Lots of games too - tennis, billiards, corn hole, volleyball, etc. My only negative comment is that they don’t know how to make mixed drinks and the wine is subpar, but everything else was 5 stars.
Comment from Hotel Management
24 Apr 2024 by Yousry Ali General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
by A verified traveler
Posted 3 Apr 2024
Amazing week stay.
Comment from Hotel Management
24 Apr 2024 by Yousry Ali General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
by A verified traveler
Posted 30 Mar 2024
Beautiful hotel, pictures do not do it credit. Staff were so helpful, however the food whilst lots of choice, was very average, notable exception was the Japanese which we enjoyed. However the seafood whilst the location on the beach perfect, gave me a nasty bout of food poisoning which was not ideal. Was I unlucky yes probably but be careful.
Comment from Hotel Management
24 Apr 2024 by Yousry Ali General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
by A verified traveler
Posted 2 Jan 2024
Swim-up room was great. Effectively with three rooms together we had a private and well- heated pool. Lovely staff
Comment from Hotel Management
11 Jan 2024 by Yousry Ali General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Steigenberger Alcazar Sharm Elsheikh. Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill guests’ wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
by A verified traveler
Posted 14 Dec 2023 on Hotels
