Ratings based on 133 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Super efficient professional and friendly staff who truly go above and beyond to ensure your holiday to to the maximum satisfaction, shame the staffs work ethics are not as prevalent at home.
The dining experiances at Tuscana & Ali Baba restaurants are amazing along with the cocktails and food add further enhancements to a wonderful value for money holiday, the general manager and customer relations are always walking around should you wish to raise any issue and they re approachable and will take action and not fob you off.
Overall rooms excellent, service and staff exceptional and fantastic value for money, you will find it hard to better this adult only hotel for 16 years old and over, see you all soon.
Comment from Hotel Management
14 Jun 2024 by Tarek Sanad General Manager, Hotel Management
Dear Guest,Thanks so much for sharing your experience with us. We hope to see you again soon.”We really appreciate you taking the time to share your rating and comments with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave an excellent rating. We really appreciate your time.Best regards, Tarek Sanad General Manager
by A verified traveler
Posted 28 May 2024
Beautiful territory, spacious rooms, delicious food, beach is amazing with enough chairs for everyone. Can't wait to come back next year
Comment from Hotel Management
30 May 2024 by Tarek Sanad General Manager, Hotel Management
Dear Guest,Thank you so much for taking the time to leave us this amazing review! We're thrilled to hear that you had a great experience with us and look forward to serving you again soon.Best regards, Tarek Sanad General Manager
by A verified traveler
Posted 18 Apr 2024
Excellent experience, super friendly staff that go above and beyond to ensure you have a fabulous holiday, nothing is to much trouble, even though the mostly young staff who work 14 hour shifts always remain polite, friendly and smiley.
The beach bar is amazing, I have attached a photo of Mr Sayeds and Mr Samehys amazing team. Hana and Islam buzz about non stop serving drinks, Hana also does an amazing dance on birthdays and special occasions, so prepare to be pounced ha. From burgers, pizzas, hotdogs and fish and chips and even healthy salad options, brilliant work guys, thank you so so much. The Ali Baba is amazing, the Tuscana restaurant is amazing, very hard to find anything to complain about, maybe some fans or extractor fans in the Ali Baba restaurant as the grills brought to the tables are very smokey and imaging its not particularly good in the warmer months. Mr Salem on the reception is a fantastic gentleman, ask him anything, his knowledge is amazing. Mr Osama and Mr Mamdough are always on hand to iron out even the smallest of issues, lastly you will never forget the guest relations Mr Youseff, amazing, impeccably dressed and the friendliness you will receive is beyond belief, the entertainment staff try everything to get you out of your seats and dancing, playing beach games or just plain fun, great work Janna, Mo, Diabb, stay safe everyone and see you soon.
Comment from Hotel Management
26 Apr 2024 by Tarek Sanad General Manager, Hotel Management
Dear GuestThank You for your great review of our service. We’ve passed your kind words on to our team. The hotel team are passionate about providing all of our guests with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our guests’ feedback for helping us to keep improving our service.Best regards, Tarek Sanad General Manager
by A verified traveler
Posted 31 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Tarek Sanad General Manager, Hotel Management
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards,
by A verified traveler
Posted 23 Jan 2024
Would like more food varieties
Comment from Hotel Management
26 Jan 2024 by Tarek Sanad General Manager, Hotel Management
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Tarek Sanad General Manager, Hotel Management
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager
by A verified traveler
A good place to relax.
Posted 4 Jan 2024 on HotelsEverywhere the staff was very smiling and helpful, ready to fulfill your wishes (even on the beach). The room (and the whole hotel) was beautiful and very clean. Never felt crowded. There is a Spa (we never use it). It is next to the Old Market.
The beach is big and the sea is very good for swimmers because is calm and windless most of the time (December 25°C). If you want to see the reef there is a free boat which departs 5 times a day...and the trip takes just 5 minutes.
There is a van which goes for you at the airport for US$ 5.
There is a good range of dishes but the basics are bland (fircexample, the mushroom were from a can, not fresh ones)...the juices and jellys are not natural, the sweets were ordinary as were the drinks. The salads and the fish were always fresh.
Comment from Hotel Management
9 Jan 2024 by Tarek Sanad General Manager, Hotel Management
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager
by A verified traveler
Nice resort and staff, but very loud
Posted 1 Jan 2024 on HotelsThe staff were great and friendly. We found the live music at night to be very loud, which affected our enjoyment of the evenings.
Comment from Hotel Management
8 Jan 2024 by Tarek Sanad General Manager, Hotel Management
Dear our valued guest,Please allow us to Thank you for considering Iberotel Palace for your stay for giving us the opportunity to serve your good self with the best of our hospitality.We feel so fortunate to receive such great comments about all the services and facilities provided in our resort and Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.We hope that you will give us a chance in the near future to welcoming you with all the pleasures of Iberotel Palace Management and Team.Once again, thank you for your visit to our hotel, and for your feedback.Best regards, Tarek Sanad General Manager
by A verified traveler
Posted 20 Dec 2023
Nicely located in old Sharm, great adult only property
Comment from Hotel Management
21 Dec 2023 by Tarek Sanad General Manager, Hotel Management
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
10 Dec 2023 by Tarek Sanad General Manager, Hotel Management
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager
