Ratings based on 123 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024
Staff friendly stayed one night out of season
by A verified traveler
Posted 6 Mar 2024 on Hotels
by A verified traveler
Posted 22 Feb 2024
If I’m honest I didn’t have high expectations when booking this hotel we only needed somewhere to sleep but it exceeded everything, we had a lovely little balcony area, a bath although it was a bit slow to run the room was spacious plenty of cupboards and drawers to store things I was pleasantly surprised, the only complaint is the tea was the worst tea I’ve ever had😂 but we didn’t get food or drinks so I couldn’t possibly comment on that but I couldn’t fault the experience we had if we were ever to go back to Shanklin I’d probably stay again, we loved the fact it was dog friendly too
by A verified traveler
Posted 18 Sep 2023
by A verified traveler
Posted 16 Sep 2023
AS soon as you step into hotel drabness hits you. .I booked a 'Deluxe' twin bedroom with view. To start with key cards would'nt work. When entry obtained to bedroom, confronted by 2 Military style metal framed beds with a matress thown on top. The toilet cistern continually ran. Spiders craling out beneath the rotten skirting boards in bathroom,which had acompact shower producing a dribble. Shocking hotel-never again
by A verified traveler
Posted 26 Aug 2023 on Hotels
As expected was basic although some questionable stains on valance sheet and 1 curtain didnt close. Beds were very small but extremely comfortable
Comment from Hotel Management
12 Sep 2023 by Dewi, Hotel Management
Never meant to disappoint you, Clare! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi
by A verified traveler
Posted 16 Aug 2023
By the beach and seafront activities, friendly staff , large bar area pool table etc
Good value
by A verified traveler
Posted 13 Aug 2023
by A verified traveler
Posted 15 Jul 2023
Good place for families
Comment from Hotel Management
20 Jul 2023 by Eva, Hotel Management
Hi Wajahat! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva
by A verified traveler
Tired and sad
Posted 3 Jul 2023 on HotelsTired and needs to be remodelled. Bar below was noisy.
Great location.
Comment from Hotel Management
20 Jul 2023 by Eva, Hotel Management
We are extremely sorry to hear about this, katrina! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Eva
