Ratings based on 950 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Overall our stay was fine. Hotel was pleasant and nicely decorated. The staff were all very nice and accommodating. We ate at both restaurants. The buffet was great. The other restaurant on the fifth floor was excellent. The only bad thing is when I ordered Coke and asked if Pepsi was ok, my whole attitude of the hotel changed. Pepsi is never ok! I'm dismayed that Marriott Bonvoy continues to be associated with Pepsi Co. Pepsi is white trash! The only other thing is we had a small flood in our room and not our fault at all. We were assigned to a new room but we're not offered any help with our luggage. I've been staying at Westin properties for years and have always had great experiences. So, I was a little let down.
by A verified traveler from Mexico
Posted 22 Apr 2024
by A verified traveler from Mexico
Posted 22 Apr 2024
Hotel has a great location.
It is showing its age - eg room woodwork shows desperate needs of needed maintenance.
Food at restaurants is subpar to other Westins. The breakfast restaurant has a lot of people with attitude. The Chinese restaurant upstairs can be avoided. The Italian restaurant is very good, albeit limited menu.
All rest of the staff was nice.
by A verified traveler from Pointe-Claire
Posted 19 Apr 2024
Good Location, Clean Hotell
by A verified traveler
Posted 15 Apr 2024
Breakfast is so good😁
by A verified traveler
Posted 10 Apr 2024
Not very satisfied with this stay
by A verified traveler
Posted 9 Apr 2024
Average
by A verified traveler from APO AP
Posted 2 Apr 2024
I love the convenience of this hotel. Very close to the Skyscraper Center. The brunch is amazing, you can find a variety of western food and Asian food as well. The rooms are spacious and super clean! I
by A verified traveler
Posted 11 Mar 2024
Very good experience
by A verified traveler
Posted 7 Mar 2024
The breakfast is beautiful and lots of variety. The bedroom and pillow case smell garlic. The cup is unclean, it still have food smell.
