Ratings based on 78 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from LOS ANGELES
Posted 11 Mar 2024
Very clean, English speaking employees, good amenities. Near restaurants walkable. Near Shanghai national exhibition center. Rooms are comfortable but on the smaller side.
Comment from Hotel Management
19 Mar 2024 by Yoki, Hotel Management
Dear valued guests, thank you for staying at The Senz Hotel & SPA . We are committed to continuously improving our services and facilities to provide guests with warm and comfortable staying environment. Our hotel is located in Hongqiao business Circle, adjacent to the Lidoway pedestrian street, transportation is very convenient. Sincerely look forward to your visit again!
by A verified traveler from Sacramento
Posted 20 Jan 2024
Comment from Hotel Management
21 Jan 2024 by Yoki, Hotel Management
Dear valued guests, thank you for choosing to stay at The Senz Hotel& SPA . Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again!
by A verified traveler
Posted 31 Mar 2023 on Hotels
Good mixed of restaurants within walking distance. Friendly staff. Especially Marilyn Xu who is kind and helpful to us. She is very knowledgeable and have all the answers we consulted. Very impressed.
Comment from Hotel Management
28 Apr 2023 by Rita, Hotel Management
Dear valued guests, thank you for choosing to stay at The Senz Hotel & SPA and for your valuable comments. Touched by your sincere love and affirmation of Marilyn service, your appreciation and promotion is the best encouragement for us! Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again! -- Thomas Gertz General Manager
by A verified traveler
Posted 31 Mar 2023 on Hotels
Comment from Hotel Management
28 Apr 2023 by Rita, Hotel Management
尊敬的宾客，感谢您选择下榻上海夏亚酒店并给予珍贵的点评。酒店致力于为您提供宾至如归的体验以及便捷高效的服务，诚挚期待与您的再次相聚！
by A verified traveler
Posted 8 Jul 2022
Comment from Hotel Management
5 Sep 2023 by Rita, Hotel Management
Dear valued guests, thank you for choosing to stay at The Senz Hotel& SPA. Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again!
by A verified traveler
Family trip
Posted 6 Oct 2021 on HotelsThe hotel is well designed and stylishly furnished. Our overall experience was great. However, breakfast and other meals were definitely not up to standard and does not love up to expectations. Service in general was amateur and could be improved (no concierge, no assistance with luggage, no valet parking etc). The waking street adjacent to the hotel is a great supplement. Plenty of restaurant options there.
Comment from Hotel Management
29 Nov 2021 by Emi, Hotel Management
Dear PJ, thank you for taking the time to do a review regarding your stay at Melia Hotel Shanghai Hongqiao ！
It is comments such as yours that help us to identify areas of our hotel that are doing well, as well as areas that need improvement.
We appreciate the feedback we received from you regarding your stay.
Look forward to seeing you again in the future.
by A verified traveler
Posted 25 Nov 2019
Comment from Hotel Management
28 Nov 2019 by 米璐, Hotel Management
尊敬的客人，您好！ 感谢您下榻上海虹桥美利亚酒店并与我们分享您的入住体验！感谢您对酒店的喜欢，我们很高兴听到您对酒店的肯定。期待您的再次光临，让我们有机会为您提供更加细致的关怀，也希望您可以一直关注美利亚品牌。上海虹桥美利亚酒店
by A verified traveler from Utah
Posted 21 Nov 2019
First time, wonderful experience. I'll definitely come back.
by A verified traveler from Adelaide
Posted 15 Nov 2019
The internet was good.
Only a few people spoke english, making it difficult to communicate
Comment from Hotel Management
16 Nov 2019 by Miriam , Hotel Management
Dear guest，
Thank you for choosing Melia Shanghai Hongqiao for your last stay and thank you for taking some time to write some comments about your our hotel。
Your opinion is highly valuable and help us to improve our services。
I am sorry to hear you had some communication problems, we will intensify the English training given to the staff to avoid future ocurrence .
On behalf of the staff and myself we are all delighted to have you at Melia Shanghai Hongqiao
We look forward to being able to give you better service in the future, and we thank you for your consideration in this matter.
Melia Shanghai Hongqiao Team
by A verified traveler
Posted 24 Sep 2019 on Hotels
Comment from Hotel Management
24 Sep 2019 by Miriam, Hotel Management
Dear guest， thanks for your positive comments about our hotel about your stay in Melia Shanghai Hongqiao。Your opinion is highly valuable and help us to improve our services。We are glad you had such a good experience with us and we look forward to welcoming you in the near future。In the meantime, remain at your entire disposal for anything you may need. Shanghai Hongqiao Melia Hotel
