Ratings based on 58 Verified Reviews

3.9 out of 5
76% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Okay and decent place in Shanghai

Posted 30 Dec 2019 on Hotels
Ok units, a bit old, need to renovation to catch up with competitor and time
Comment from Hotel Management
2 Jan 2020 by Jack SHEN, Hotel Management
Dear Henry, Thank you for choosing our property. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the nearly future.
5 out of 5
by A verified traveler

Superb place for stay in shanghai

Posted 29 Dec 2019 on Hotels
The unit was huge and comfortable Conveniently connected to a mall. The GM was very efficient and the hospitality was great A must stay if ever in Shanghai
Comment from Hotel Management
3 Jan 2020 by Jack SHEN, Hotel Management
Dear Siew Leng We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the near future. Jack Shen Front Office Manager
4 out of 5
by A verified traveler

Posted 14 Dec 2019 on Hotels
Comment from Hotel Management
2 Jan 2020 by Jack SHEN, Hotel Management
Dear Customer We were delighted to learn that you enjoyed your stay with us. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again at our residences. Jack Shen Front Office Manager
2 out of 5
by A verified traveler

So So

Posted 18 Jul 2019 on Hotels
Service was excellent but facilities a little run down and the mall was a local mall undergoing renovations so a little loud from our room
Comment from Hotel Management
27 Jul 2019 by Jack SHEN, Hotel Management
Dear customer, thank you for choosing our property. We’re glad to hear that you are satisfied with our service. However, the renovation noise from the shopping mall was really annoying. But now we’re glad to let you know that the renovation was over & the Hema Fresh Market is opening. It will be a new choice for you if there will be another chance to have you stay in our property again in the future. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again at any one of our serviced residences. Jack Shen Front Office Manager
1 out of 5
by A verified traveler

Need better service

Posted 16 Mar 2019 on Hotels
Dissapointed that bedsheets were not changed during whole stay 5 night! Room was smelly and looked a bit run down. The aircon rather noisy and a nearby construction site noise was too much.
Comment from Hotel Management
21 Mar 2019 by Jack SHEN, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again to provide you better experience in the near future.
4 out of 5
by A verified traveler

Posted 14 Mar 2019 on Hotels
Grace was helpful in finding me a room that was clean and located not to the last room of the floor.
Comment from Hotel Management
23 Mar 2019 by Jack SHEN, Hotel Management
Dear Customer We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again in the near future.
5 out of 5
by A verified traveler

Posted 15 Aug 2018 on Hotels
Comment from Hotel Management
30 Aug 2018 by Jack Shen, Hotel Management
Dear customer, we were delighted to learn that you enjoyed your stay with us. thank you for your valued patronage. From all of us at Oakwood Residence Shanghai, we look forward to welcoming you again at our property. Regards
4 out of 5
by A verified traveler

Easy access to eateries

Posted 1 Jun 2018 on Hotels
Cleanliness could be improved
Comment from Hotel Management
19 Jul 2018 by Jack Shen-Front Office Manager, Hotel Management
Dear customer, thank you for choosing our property. Sincerely apologize for the inconvenience caused by the renovation. We hope can provide you a better apartment, better service in the future. Thank you for you supporting!
5 out of 5
by A verified traveler

Pleasant stay

Posted 9 Mar 2017 on Hotels
Room was nice, mall next door was convenient. Don't eat at the hotel though.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Okay hotel with bedroom

Posted 19 Oct 2016
Overall okay experience with lots of space; however, the price and the service doesn't make it a excellent deal.
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