Ratings based on 277 Verified Reviews

3.9 out of 5
100% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 2 Feb 2020
This property was definitely a little different than other hotels I've visited. Staff was so helpful and accommodating.
Comment from Hotel Management
28 Feb 2020 by Guest Experience Manager Mercure Shanghai Yu Garde, Hotel Management
Dear Guest, We very much appreciate Your comments regarding Your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank You again for sharing Your experience, and we hope Your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler

Posted 16 Jan 2020 on Hotels
Comment from Hotel Management
29 Feb 2020 by Guest Experience Manager Mercure Shanghai Yu Garde, Hotel Management
Dear Guest, Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one. Sincerely,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2020 on Hotels
4 out of 5
by A verified traveler

Posted 7 Jan 2020 on Hotels
Comment from Hotel Management
8 Jan 2020 by Franky, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler

Posted 5 Jan 2020 on Hotels
Very a nice place, convenient modern and comfortable. Accidentally book one more night so negotiated with staff to upgrade the room by cancel on night turns out to have a free upgrade in the end. Very appreciate and completely out of exception!!! Definitely gonna come back again next time!
Comment from Hotel Management
8 Jan 2020 by Franky, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
by A verified traveler

Posted 29 Dec 2019 on Hotels
Comment from Hotel Management
1 Jan 2020 by Franky, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler

Posted 28 Dec 2019 on Hotels
Comment from Hotel Management
1 Jan 2020 by Franky , Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
5 out of 5
by A verified traveler

Excellent Shanghai Trip

Posted 23 Dec 2019 on Hotels
We arrived the hotel at 9am+ in the morning and they let us check in immediately to rest. The location is so good and is so convenience to go all the sightseeing places. Right opposite the hotel is a shopping centre, we can get the foods easily. Highly recommend.. 👍👍👍
Comment from Hotel Management
27 Dec 2019 by Franky, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler

Posted 20 Dec 2019 on Hotels
Comment from Hotel Management
27 Dec 2019 by Franky, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by A verified traveler from Hong Kong

Posted 19 Dec 2019
Nice and comfortable stay Clean and comfortable Easy to reach
Comment from Hotel Management
19 Dec 2019 by Franky, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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