Ratings based on 169 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Sep 2023 on Hotels
3 out of 5
by A verified traveler

Mixed feelings

Posted 22 Sep 2022 on Hotels
Four stars would be more accurate for this hotel. Despite several disappointments, however, it's still a good value. The hotel did't seem at all crowded. Yet I was given a room facing a nearby construction site making moderate-level constant pounding noises. I asked for a room change and was given a room on the other side of the hotel, which I believe was an upgrade because it had a great view of the river. It took too long for the room change to be made, and I'm surprised that the upgrade wasn't automatic when the hotel wasn't fully booked and there was construction noise that made working difficult and generally would significantly decrease the quality of a stay. I needed a plug converter and more water in the room. I received both but it was another long weight. This made the check-in process take an hour. A few things in the room like chairs and tables showed damage and wear, but the room was clean. I was looking forward to swimming, and it took two tries for me to have a good experience at the pool. The first time I went in the late afternoon, and found I needed a cap to swim. Still, I walked around and found the shower area unclean and swimming classes going on, and they were loud. I decided to come back later. I returned at 9 pm with my cap and had a better experience. There were still lessons being given but few enough people that I enjoyed the pool. Positives - the river view was excellent and I slept well. I also had a good massage.
5 out of 5
by A verified traveler

Wonderful stay!

Posted 8 Dec 2019 on Hotels
It was very pleasant, service was good and breakfast was outstanding. Thanks! very comfortable stay, will come back again.
Comment from Hotel Management
9 Dec 2019 by Marketing Communications Department, Hotel Management
Dear choon Seng on, Thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Looking forward to your stay with us in the future.
2 out of 5
by A verified traveler from SINGAPORE

Posted 3 Nov 2019
Poor WiFi Connectivity and very low or No Aircon flow . Booked the hotel room with breakfast but was asked to pay for breakfast during check in. After much hassle of finding my booking and showing it to them , and they take time to verify with their accounts department , then they decide to include breakfast for me. All the while, they were so insistent that my booking was without breakfast. In the end, they promised a fruit basket to my room but was never delivered. On my last day , I went down to reception to ask about the fruit basket. This time, they reluctantly sent the fruit basket which is essentially 1 apple , 1 orange and 1 apple in a row , on a rickety old wooden tray. This doesn’t look like the standard of a fruit basket from a 5 Stars Intercontinental Hotel! I have photos of this and will share with you all.
Comment from Hotel Management
6 Nov 2019 by Marketing Communications Department, Hotel Management
Dear Kelvin, Thank you for your review of our hotel. We feel sorry that you did not enjoy your stay with us this time. Regarding the breakfast, there should be some system problem. We double checked with the reservation and offered you the breakfast afterwards. Talking of the welcome fruit, we appreciate your feedback. We're glad to tell that we have changed the setup from today onwards. Thanks again for your review. Looking forward to welcoming you again.
5 out of 5
by A verified traveler

Posted 3 Sep 2019 on Hotels
Comment from Hotel Management
4 Sep 2019 by Marketing Communications Department, Hotel Management
Dear Xia, Thank you so much for your rating. We look forward to welcoming you again soon next time.
5 out of 5
by A verified traveler

Club rooms are great

Posted 20 May 2019 on Hotels
Club lounge staff was great especially Ramon
Comment from Hotel Management
21 May 2019 by Marketing Communications Department, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. We're glad to hear that you enjoyed your stay with us. Our club lounge is located on the 26th &27th floor, which boasts of impressive river view & city's skyline. Looking forward to your next stay with us. Kind Regards,
4 out of 5
by A verified traveler

Posted 23 Jan 2019 on Hotels
Comment from Hotel Management
23 Jan 2019 by Marketing Communications Department, Hotel Management
Dear Sarjeet, thank you so much for your review. We're glad to hear that you enjoyed your stay with us. Looking forward to seeing you again.
5 out of 5
by A verified traveler

Posted 11 Jan 2019
Comment from Hotel Management
14 Jan 2019 by Marketing Communications Department, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. We're glad to see that you enjoyed your stay with us. Hope to see you again soon.
5 out of 5
by A verified traveler

Excellent experience

Posted 9 Dec 2018 on Hotels
Very nice people
Comment from Hotel Management
12 Dec 2018 by Marketing Communications Department, Hotel Management
Dear Mike, Thank you so much for your review and compilment. We hope to see you again soon.
5 out of 5
by A verified traveler

Posted 26 Nov 2018 on Hotels
Fantastic! Convenient location for my office.
Comment from Hotel Management
28 Nov 2018 by Marketing Communications Department, Hotel Management
Dear Frank, Thank you so much for your review of our hotel. We are quite happy that you enjoyed your stay with us. Looking forward to seeing you again soon.
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