Ratings based on 41 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
close to the trad show.
to fare from airport and any mall.
by A verified traveler
Posted 27 Feb 2024
Beautiful property very nice
by A verified traveler
Posted 28 Apr 2023
great place to stay, quite and safe. We love the breakfast buffet. The only one thing is cannot adjust the air conditional, it controlled by central set as 28C which is hot in the room.
by A verified traveler
Posted 17 Jan 2021 on Hotels
Awesome.
Comment from Hotel Management
11 Mar 2021 by FO, Hotel Management
Thank you for your stay.
by A verified traveler
Posted 7 Apr 2020 on Orbitz
by A verified traveler
Posted 5 Nov 2019
by A verified traveler
Unhappy
Posted 12 Aug 2019 on HotelsNot very pleasant and unhelpful with information to move around town
Comment from Hotel Management
16 Aug 2019 by Grace Gao, Hotel Management
Dear Vera Thank you very much for staying with us at Hyatt Place&Hyatt House Shanghai New Hongqiao. It was certainly a pleasure to have you with us. We feel so sorry to see that there are less helpful information and not very pleasant to you. We will share your experience to our management leaders and take action about this. we could take this opportunity to improve on any service shortfalls you might have encountered during your stay. I certainly would like to thank you again for your time in providing your valued feedback. Please know that your feedback is very important to us. We look forward to hearing from you.
by A verified traveler
Posted 12 Aug 2019 on Hotels
Comment from Hotel Management
14 Aug 2019 by Grace Gao, Hotel Management
Dear Anonymous, We thank you for staying with us and appreciate your feedback. We are looking forward to seeing you soon. Thank you and Best Regards
by A verified traveler
Worst service
Posted 21 Jul 2019 on HotelsWorst service. The manager Jason is a very good guy and helpful but the entire team sucks. They do not have a bell cart and no one is helpful. None of them can say hello in English. They have attitude issues too
by A verified traveler
Posted 9 Jul 2019
Air conditioner does not work. It chills the room by 2 degrees, fridge doesnt really work either. Food was pretty sub par, seemed like it was reheated or frozen food.
