Ratings based on 469 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great part of Shanghai
Posted 25 Jan 2020 on HotelsWonderful king room with a desk, sofa and coffee table. Giant bathroom too!
by A verified traveler
Comfortable Centrally Located Hotel
Posted 21 Jan 2020 on HotelsHotel was nice with ample space within the room. Very comfortable bed and centrally located within the shopping districts. Food and dining options were plenty in the vicinity
by A verified traveler
Abominable service, unclean rooms
Posted 18 Jan 2020 on HotelsUpon entering my room: dirt on the floor, lots of dust but also bigger pieces in several places; stains on the chrome toilet lever; and sticky stains on the desk
I even called to tell the front desk and ask if they were sure the room was done before my check-in and the answer from the front desk lady was "so what can I do about that now?" and "so you don't want a turndown service?" in an angry and annoyed voice.
I said it's all fine then and asked to just make sure it will be clean the next day - next day when I came back still dirt on the floor in several places, meaning it wasn't cleaned at all properly.
For a hotel chain that just had a major hygiene and cleanliness scandal in China last year, one would think they'd try a bit harder.
I've had dozens of trips tosl Shanghai, this was the worst hotel out of all I ever stayed.
There are tons of better options in this city in the same price range.
by A verified traveler
Posted 5 Jan 2020 on Hotels
by A verified traveler
Posted 4 Jan 2020 on Hotels
by A verified traveler
Posted 29 Dec 2019 on Hotels
by A verified traveler
Posted 25 Dec 2019 on Hotels
by A verified traveler from California
Posted 25 Dec 2019
Excellent service! Friendly and professional, but not at all stuffy. Very family-friendly. Nice touches such as stuffed animal for my daughter and birthday treats at lovely breakfast and waiting for me in room at end of the day. Not the newest or most high tech property but beautiful and clean. Highly recommend and can’t wait to go back!
by A verified traveler from LA
Posted 18 Dec 2019
IT is a very good property in the area, convenient to go everywhere within walking distance.
by A verified traveler
Posted 13 Dec 2019
The staff are excellent. They are very responsive and professional, as one would expect at a Four Seasons and in Shanghai. The location is also ideal, near multiple metro lines and within walking distance from a number of great neighborhoods.
At the same time, the rooms themselves are a bit tired. The thing that struck me in walking into the room was the carpet. It was worn and there was a dark ring around the parameter of the room, under the baseboard, where dirt has collected over time. Some of the accessories like the bed skirt also seemed a bit old. All and all, I kept wondering why Four Seasons continues to keep its name on this property, without a renovation.
It wasn't a bad experience, and I might consider staying there at the future, though I expected more given the Four Seasons name.
