Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!
by A verified traveler
Posted 18 Apr 2024
The location is fantastic as there's a food hall about a 2 minute walk away, the metro is about a 5 minute walk and the whole street is full of shops. Also the view from room at night is amazing.
However this is not a 5 star hotel. First of all, it was inconvenient having to take 2 lifts every time just to go up to my room. Secondly, the bathroom has almost see through glass doors and a random window which I'm not a fan of as I prefer to have full privacy in the bathroom and the toilet had a slight smell. Also, the bathroom has slidding doors which do not open smoothly and seem to get stuck often. Lastly, the bed I was sleeping on was not clean as I was waking up with hives but the lovely cleaning lady helped change it for me and had no further problems after that.
For the price I paid I'm disappointed in the quality of the hotel and would not stay here again.
Comment from Hotel Management
19 Apr 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. We have shared your feedback with the relevant department. We will strengthen the service and improve the details in the future operation to provide you with higher quality experience. Thank you for your feedback. Your feedback will help us to continue to improve the quality of our service. Look forward to your next visit!
by A verified traveler
Posted 13 Apr 2024
It's right in the center of Shanghai and you can go every tourist places easily.
Comment from Hotel Management
15 Apr 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!
by A verified traveler
Posted 13 Apr 2024
Staff was not trained enough. They tried to double the charge for taxi.
Comment from Hotel Management
15 Apr 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you very much for choosing Conrad Shanghai. Please accept our sincere apologies for your unpleasant experience during your stay. We have shared your feedback with the relevant department. We will strengthen the service and improve the details in the future operation to provide you with higher quality experience. Look forward to your next visit!
by A verified traveler
Posted 9 Apr 2024
Nice staff service; Good breakfast
Comment from Hotel Management
10 Apr 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!
by A verified traveler
Posted 31 Mar 2024
This hotel in located Nan Jing walking street, it easy for shopping and dining. But the conditions of in and out of the hotel is not convenient and confusing because the hotel service is not in the first floor and mixed with merchants shop. As a 5 star hotel. it poorly constructed.
Comment from Hotel Management
1 Apr 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. We have shared your feedback with the relevant department. We will improve the details in the future operation to provide you with higher quality experience. Thank you for your feedback. Look forward to your next visit!
by A verified traveler from Thornton
Posted 16 Mar 2024
Great property and perfect location. The gym needs a little updating but is still functional. Would definitely stay again.
Comment from Hotel Management
18 Mar 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. We have shared your feedback about gym with the relevant department. Looking forward to your next visit!
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!
by A verified traveler
Posted 29 Feb 2024
Good convenient hotel at hood location
Comment from Hotel Management
1 Mar 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!
by A verified traveler
Posted 28 Feb 2024
One of the best hotels in East Asia, providing a luxurious experience, the only downside I would say is the elevators can be confusing because there are so many. All the amenities are beyond great comparing with other Hilton and Marriot hotels I stayed in East Asia.
Comment from Hotel Management
29 Feb 2024 by Conrad Shanghai, Hotel Management
Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!
