Ratings based on 45 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024
perfect！
Comment from Hotel Management
18 Jan 2024 by Sarah, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a comfortable stay with us. We will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 30 Nov 2023
Nice service. comfortable space.
Comment from Hotel Management
1 Dec 2023 by Sarah, Hotel Management
Dear tan, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler
Posted 14 Nov 2023
It is a very nice hotel on 188 North Suzhou Road. A wonderful location for taking beautiful pictures of the landmarks. Hotel staff are all very polite and friendly. The gentleman, Jerry Pan, who registered me and my husband at check-in, is very professional. He made sure everything was resolved at our satisfaction.
We rented the premier room on the sixth floor with a big balcony overseeing the Suzhou Creek and a direct view to the Oriental Pearl TV Tower area. The day time view was great but the night time view with the light show was a breathtaking beauty you can ever see a commercial district.
I think there are several restaurants in the hotel. We only tried the Chinese Restaurant at the 1st floor and the breakfast at the 2nd floor. The breakfast was a half buffet that you can choose one of the three set breakfasts and get more rest from buffet. Food is overall pretty good.
There is an Italian restaurant on the other side of the sixth floor separated from the guest room by security which also has great views if you can’t get a room with the view and the balcony.
Comment from Hotel Management
22 Nov 2023 by Sarah, Hotel Management
Dear Yanmin, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. We are happy to hear that you enjoyed a comfortable stay with us and will share your comments with all staff and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 18 Oct 2023 on Hotels
Comment from Hotel Management
19 Oct 2023 by Sarah, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler
Posted 25 Aug 2023 on Hotels
Comment from Hotel Management
1 Oct 2023 by Sarah, Hotel Management
Dear Julia, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler from Niskayuna
Posted 17 Aug 2023
The hotel room was spacious, clean and orderly. What was disappointing was that the terrace open time was too short. I tried to stop by in the evening around 10PM and the restaurant was already closed and we can’t access the terrace to have a view of the Bund, which was the primary reason we booked this hotel.
Comment from Hotel Management
1 Oct 2023 by Sarah, Hotel Management
Dear Feng, Thank you for taking the time to tell us about your experience at the Bellagio by MGM Shanghai. We are sorry that our restaurant operation time was not exceeded your expectaton. At Bellagio, we strive to create unforgettable luxury experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
by A verified traveler from Miami
Posted 26 Apr 2023
What a great hotel. extraordinary hotel. Everything great. However no night life at all. That was a real miss
Comment from Hotel Management
5 Jun 2023 by Sarah, Hotel Management
Dear Jorge, We very much appreciate your comments regarding your stay at the Bellagio by MGM Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler from Miami
Posted 26 Apr 2023
Simply wao, what a great hotel, beautiful, modern, new, great people attending sadly the language barrier and lack of English was a problem to comunícate. But besides that, great. Must work on areas to enjoy after 8 pm. Everything closed and that is no good for customers.
Comment from Hotel Management
5 Jun 2023 by Sarah, Hotel Management
Dear Jorge, Thank you for taking the time to tell us about your experience at the Bellagio by MGM Shanghai. We are sorry to hear that our staff's English comunicaton skill and restaurant closure time did not meet your expectations; please allow us to express my sincerest apologies. At Bellagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
by A verified traveler
Posted 18 May 2020 on Hotels
Comment from Hotel Management
15 Jun 2022 by Sarah, Hotel Management
尊敬的宾客： 非常感谢您对我们酒店的信任和支持，期待与您再次相遇在上海苏宁宝丽嘉酒店！ 至臻体验，岂止难忘！ 祝好！
by A verified traveler
Posted 9 Jan 2020 on Orbitz
Comment from Hotel Management
13 Jan 2020 by Sarah, Hotel Management
Dear guest, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sarah
Guest Experience Director
Bellagio Shanghai
