Ratings based on 8 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening.
by A verified traveler
Posted 2 Jun 2024
Good location, next to subway, many food options
Comment from Hotel Management
9 Jun 2024 by Alice lai, Hotel Management
Dear guest， Greetings from UrCove hotel west lake！Thank you so much for taking the time to complete this comments. Only through valuable feedback such as yours that we are able to constantly review our products and services which allow us to ensure satisfaction and exceed our guest expectations. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stay just as enjoyable as the previous one. Looking forward to seeing you soon and have a nice day.
by A verified traveler
Posted 21 May 2024
Metro at the doorstep, huge mall and night market opposite, short walk from West Lake. Hotel has everything for a comfortable stay. If I were to nitpick, thw hotel doesn't have proper drop-off point and the gym consist of only a threadmill and spin bike.
Comment from Hotel Management
9 Jun 2024 by Alice lai, Hotel Management
Thank you for staying at UrCove By HYATT Hangzhou Westlake .We look forward to seeing you again.
by A verified traveler
Posted 14 May 2024
room was good and clean! location was great as well! located right beside the metro station and near wulin night market as well. many nice eateries nearby. would definitely stay again!
Comment from Hotel Management
9 Jun 2024 by Alice lai, Hotel Management
Dear guest， Greetings from UrCove hotel west lake！Thank you so much for taking the time to complete this comments. Only through valuable feedback such as yours that we are able to constantly review our products and services which allow us to ensure satisfaction and exceed our guest expectations. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stay just as enjoyable as the previous one. Looking forward to seeing you soon and have a nice day. ---Alice lai
by A verified traveler
Posted 30 Apr 2024
Hotel is very clean. They offered free Peet’s coffee made by barista- each room gets a certain number of tickets based on number of days booked. There are a lot of malls and food options around, all walkable distance. The place is about 5-10 minute walk from Wulin night market and 10 minute walk to west lake.
Comment from Hotel Management
9 Jun 2024 by Alice lai, Hotel Management
Dear guest , Thank you for your support and trust UrCove By HYATT Westlake, your encouragement is our motivation, we will pay more attention to improve the quality of service, hope will bring you more surprises for your next stay, We are pleased that you enjoyed the stay in our hotel.UrCove By HYATT Westlake always hope to provide a pleasant experience beyond your expectation. We sincerely look forward to your visit again!
by A verified traveler
Posted 2 Feb 2024
Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand.
Comment from Hotel Management
3 Feb 2024 by Hans Lu, Hotel Management
Dear guest, Thanks for stay with us and share your comment, we are sorry to hear that your stay experience was not meeting your expectation, please allow me express our sincere apology. The issues you mentioned in the comment was shared with the relevant department, we will check the room condition carefully and train our staff to understand guest's demand and satisfy guest's requests. Hope you will have a fresh new experience in your next stay with us.
by A verified traveler
Posted 29 May 2024
Convenient
Comment from Hotel Management
9 Jun 2024 by Alice lai, Hotel Management
Thank you for staying at UrCove By HYATT Hangzhou Westlake .We look forward to seeing you again.
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
9 Jun 2024 by Alice lai, Hotel Management
Thank you for staying at UrCove By HYATT Hangzhou Westlake .We look forward to seeing you again.
