Ratings based on 924 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Nice stay. Room was nice, clean, everything in good repair, refrigerator was cold, lights work, and good wifi.
Comment from Hotel Management
1 Jun 2024 by Front Desk, Hotel Management
Dear Kevin,We are glad you enjoyed your stay with us. Hope to see you again in the future.
by A verified traveler from Canandaigua
Posted 20 May 2024
Room was clean except under the table/desk and between the unit that stored the refrigerator and the dresser that the TV was on - looked like fingernails on the floor. Had an issue with the toilet not going down after flushing it on the last day. I reported it & believe it was taken care of. I've stayed here before and it has always been clean. Price & location is great.
Comment from Hotel Management
20 May 2024 by Sp, Hotel Management
Thank you James for staying at Econolodge and providing review on your recent stay. Your feedback will serve us purpose to improve our services. Hope to host you in near future
by A verified traveler
Posted 17 May 2024
The room smelled stuffy, the floor and the furniture were very dusty. The room wasn’t clean nor the windows open in a while to let fresh in. We were extremely disappointed.
Comment from Hotel Management
1 Jun 2024 by Front Desk, Hotel Management
Dear Slimane, We are very sorry you were unhappy with the service here at the hotel. Unfortunately our windows do not open.
by A verified traveler
Posted 12 May 2024
You get what you pay for.
Comment from Hotel Management
12 May 2024 by sp, Hotel Management
Thank you Robert for providing your recent stay review.
by A verified traveler
Posted 6 May 2024
The rooms were nice, the property was nice. The owner needs to pay to have the parking area cleaned up and the bushes/shrubs trimmed. Then it would look good.
The staff were outstanding! Very friendly, helpful. Good answers to questions. Wonderful recommendations for food. Attached Mexican
Restaurant is good/fun. Coffee/doughnut shop right across the street is outstanding!!
Comment from Hotel Management
12 May 2024 by sp, Hotel Management
Thank you Kevin for submitting your recent stay review. We will consider it to improve our services.
by A verified traveler
Posted 5 May 2024
Was in a good location
Comment from Hotel Management
12 May 2024 by Sp, Hotel Management
Thank you for staying with us at Econo Lodge Inn & Suites. We hope to host you again in near future.
by A verified traveler
Posted 28 Apr 2024
The stack of horrific and disgusting anti-LGBTQ pamphlets on the front desk tells me that the owners or operators of this property promote hate and bigotry. Avoid this "hotel" if you care about other people.
Comment from Hotel Management
29 Apr 2024 by Sam, Hotel Management
Thank you for staying at Econo Lodge. I would like to apologize on behalf of our entire team. It looks like accidently someone left pamphlets that we do not allow at front desk. We have discarded them 27th april night when we noticed them. At our hotel we only allowed franchise approved pamphlets. We will ensure that this type of incident does not happen at our property.
by A verified traveler
Posted 28 Apr 2024
Dirty. Ac didn't work. 4 tv channels
Comment from Hotel Management
29 Apr 2024 by SP, Hotel Management
Thank you for staying at Econo Lodge. I would like to apologize on behalf of our entire team. We ensured that all equipment and TV is working correctly. Hope to host you again in near future.
by A verified traveler
Posted 3 Apr 2024
Will never stay here again. The hotel is a nuisence.
Comment from Hotel Management
3 Apr 2024 by Sp, Hotel Management
Dear Guest,Thank you for staying with us at Econolodge inn and suites. On behalf of our entire team, I would like to apologize for not meeting your expectations during your stay. We always try to resolve our guests issue if they were brought to our Staff attention. Our front desk agents will go above and beyond their duty to ensure that any inconvenient situation for our guests gets resolve. I kindly request you to give us another chance to host you on your next stay. God bless and have a great day
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
18 Mar 2024 by SP, Hotel Management
Thank you for staying with us at Econo Lodge Inn & Suties. We appreciate your time for providing us a review.
