Ratings based on 495 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
This place was very clean for a smaller facility. However my room 307 had the loudest AC on the planet. The first night I got 0 sleep. I was falling asleep at all my business meetings.
The said they would have maintenance look at
Not!!!! I was finally given another room. Of course I was not refunded 1 night worth of stay.
I would stay again. Only in case of an Emergency .
Comment from Hotel Management
25 Jun 2024 by Hotel Manager, Hotel Management
Dear Floyd,We apologize for the inconvenience you experienced with the AC in your room and the lack of prompt maintenance response. Unfortunately, this affected your rest and business meetings. While we're glad to hear the cleanliness met your expectations, your feedback about the AC noise and the delayed room change is important to us. We hope to better accommodate you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Hotel Manager, Hotel Management
Dear Michelle,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jun 2024
This property is located close to a few beaches but tucked away to have some peace at the end of a long beach day without paying the price for a beach house. The staff were welcoming and kind - we’ll be back!
Comment from Hotel Management
20 Jun 2024 by Hotel Manager, Hotel Management
Dear Chelsea,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our property's convenient location near the beaches and appreciated the peaceful atmosphere. We strive to provide welcoming and kind service to all our guests, and we're thrilled that you plan to return. We look forward to hosting you again for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jun 2024
Michelle, who checked us in at the front desk was excellent! She was super friendly and extremely professional and polite! Y’all need to give that lady a bonus or a raise. Some sort of recognition. We come this way twice a year and used a competitor of yours. Never again! The service will be bringing us back here every time! Thank you.
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that Michelle made such a positive impression during your stay. Recognizing exceptional service is important to us, and we'll be sure to pass along your kind words to her and the rest of our team. We look forward to welcoming you back on your future visits!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Hotel Manager, Hotel Management
Dear Apryl,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 11 Jun 2024
Booked my cruise there for several months. If you are looking for a decent and clean place to stay with budget in mind, this is definitely where you should stay. The owner and front desk staff are super nice and personable. Will be booking my cruise there again Soon. This is a better place to stay in Shallotte. Always clean and safe. Good place to stay in Shallotte.
Comment from Hotel Management
12 Jun 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for your lovely feedback! It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Beds were great. Shower did not have a grab bar and the shower floor had no tread and were slick
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Mary,Thank you for sharing your experience. We're delighted to know that you found the beds comfortable. Your feedback regarding the shower safety concerns is duly noted. We apologize for any inconvenience this may have caused and assure you that we'll address this promptly to ensure the safety and comfort of our guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Staff was very friendly, helpful and accommodating. The breakfast was you average waffles and cereal but it was kept tidy. Our room was spacious, however it did have a bit of a smell that was off putting. The comforter was clean, but stained they could do with replacing them. Overall for the price and location not a bad value for money given proximity to multiple beaches.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for your glowing feedback. It's wonderful to hear that you found our staff to be friendly, helpful, and accommodating. Providing excellent service is important to us, and we're glad our breakfast options were satisfactory and that the area was kept tidy. However, we apologize for any inconvenience caused by the smell in your room and the condition of the comforter. Your comments are valuable, and we'll address these issues promptly with our housekeeping team to ensure improvements are made. We're pleased that you found the overall value for money satisfactory, especially given our proximity to multiple beaches. We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
This place is really nice and clean. Far exceeded my expectations. A great value. Joanne, the front desk clerk was so friendly and helpful. She went out of her way to make sure that I had all the information I needed for my stay in the area. I will definitely stay here again.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Shannon,Thank you for your glowing feedback. We're delighted to hear that you had such a positive experience during your stay with us! Providing a clean and welcoming environment for our guests is a top priority, and we're thrilled that we exceeded your expectations in this regard. It's wonderful to hear that Joanne provided friendly and helpful service, going above and beyond to ensure your stay was enjoyable. We'll be sure to pass along your kind words to her. We look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Nice and convenient one night stay for a baseball tournament at ocean isle.
Comment from Hotel Management
9 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for choosing to stay with us during your baseball tournament at Ocean Isle! We're delighted to hear that you found your stay nice and convenient. We hope to welcome you back again soon for another great experience!Sincerely, Hotel Manager
