Ratings based on 362 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Our room (33) was very good - spacious with an excellent en suite. The staff are friendly, helpful and professional (especially Sue at breakfast). We didn’t use it but there’s a lovely big swimming pool
by A verified traveler
Posted 12 May 2024
Lovely place great staff ideal parking had great time making memories cant fault it
Comment from Hotel Management
12 May 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
by A verified traveler from West Wickham
Posted 6 May 2024
The hotel is a little tired around the edges and could do with renovation perhaps, but the staff are polite, the location is great and the pool a welcome distraction!
Comment from Hotel Management
22 May 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
by A verified traveler
Posted 28 Apr 2024
It felt very family oriented.
Comment from Hotel Management
3 May 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
22 May 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
by A verified traveler
Posted 22 Apr 2024
Quaint staff were great
Comment from Hotel Management
26 Apr 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Fin , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Fin Heys, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
by A verified traveler from Reston
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 25 Feb 2024
Returning at 10.30 pm there was no available parking due to an outside booking. Excellent reception staff ,- especially the one who moved her car to provide a space for me. Floors not hoovered, faux leather chair split, paint peeling from ceiling, hairs in bath and on tiles.
Comment from Hotel Management
2 Apr 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
