Ratings based on 404 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 18 Oct 2024
Food revice very very slow. Smell from the drain unique. 'Exploding' hot tap unique
Comment from Hotel Management
18 Oct 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
3 out of 5
by A verified traveler

Posted 23 Sep 2024
Big rooms comfy bed tired bathroom . Friendly staff good location
Comment from Hotel Management
24 Sep 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
2 out of 5
by A verified traveler

Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Emilia, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely, EmiliaReception Team
4 out of 5
by A verified traveler

Posted 12 Aug 2024
Basically hotel ok staff excellent. Shame no fridge or air con.
Comment from Hotel Management
15 Aug 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
1 out of 5
by A verified traveler

Posted 4 Aug 2024
Considering i spent over 130 for a night for this hotel it was not what i expected. Seemed more like a care home than a hotel. Rooms didnt look like they did on the pictures and neither did the property. It needs updating badly. Beds were very worn and mattressing had springs coming through. The bathroom that looked quite new was dirty. Staff were welcoming and friendly though.
Comment from Hotel Management
8 Aug 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
4 out of 5
by A verified traveler

Posted 3 Aug 2024
Hotel is a little tired, but I've never stayed anywhere where the staff have been more accommodating! Everyone went above & beyond, Thankyou, The West family.
Comment from Hotel Management
8 Aug 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
5 out of 5
by A verified traveler

Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel
4 out of 5
by A verified traveler

👍 good

Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel
4 out of 5
by A verified traveler

Posted 17 Jul 2024
Nice and tidy hotel, friendly staff and quiet area with walk-in distance street restaurants and pubs.
Comment from Hotel Management
18 Jul 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel
4 out of 5
by A verified traveler

Posted 16 Jul 2024
Comment from Hotel Management
18 Jul 2024 by Fin, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel