Ratings based on 76 Verified Reviews
4.8 Room cleanliness
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Great location and nice apartment with great amenities. Walkable to cathedral and Alcázar. Only thing is no shampoo and conditioner provided in bathroom and we have to go out and buy it.
Comment from Hotel Management
19 Jun 2024 by Francisco Naranjo, Director., Hotel Management
Hi. Thanks for your review. Just to clarify, there is a shampoo bottle stuck on the shower wall that we keep full all the time so it is confusing what you mention. For the rest, happy that you enjoyed your stay! Regards from Sevilla,
by A verified traveler
Posted 21 May 2024
I wanted the 2 bathroom apartment and this property delivered with 2 large size bathrooms. They were clean, roomy and modern! The apartment was clean and the third double sofa bed was comfortable. It you are a light sleeper the bells of there cathedral may wake you up though. It did not really bother us too much.
Comment from Hotel Management
21 May 2024 by Noelia Muñoz, Hotel Management
Dear Margaret,We really appreciated your excellent review score and comment, it is very important for us to see that our customers are having a good experience in our apartments. We will continue working hard everyday so we can make our guests fell like home.Apologies about the bells, it is something that we can't manage unfortunately.All the best,
by A verified traveler
Posted 18 May 2024
Excellent place to stay. Very clean, spacious, beds are super comfortable, kitchen supplied sufficiently for what we needed, around the corner from Real Alcazar, many good eats all around.
Comment from Hotel Management
18 May 2024 by Noelia Muñoz, Hotel Management
Dear Carole,Thank you for sharing with us how it was your experience in our apartments.It's good to know that you liked the unit and that you appreciated the cleaning service staff.We will be happy to welcoming you back in the future!!All the best,
by A verified traveler
Posted 8 May 2024
Even though the apartment was perfect , the fact that it had no concierge and you really had to be a high tech person to get in was a major problem. If you don't have wifi you are screwed.
Comment from Hotel Management
8 May 2024 by Francisco Naranjo, Director., Hotel Management
Thanks, Gita, for your review. Happy you had such a good stay except on the arrival, maybe. Id like to clarify, though, that we have 24-hour Reception just 3-minute walk on the Hotel U-Sense Sevilla Centro. And on our phone- with whatsapp-. On the other hand, it is not necessary wifi or phone signal at the moment of opening the door of the building or the apartments. Just need to download the necessary app and get your key when the apartment is available- of course if you travel without even phone signal- it is more complicated to send you the virtual key but we warn our clients in advance about the step by step process and it is very easy to sort out the question one way or the other...even with a physical key if you come to the hotel. Regards,
by A verified traveler
Posted 30 Apr 2024
Excellent location and very comfortable apartment! We had a issue with the air conditioning not operating but it was immediately fixed within 24 hours! Very responsive team and management! We would definitely stay here again!
Comment from Hotel Management
30 Apr 2024 by Noelia Muñoz, Hotel Management
Dear Gary,Thanks a lot for your feedback and review score.We are so happy to see that you had a nice stay and that you appreciated our staff service.It will be a pleasure for us to welcoming you back in the future.Yours sincerely,
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Noelia Muñoz, Hotel Management
Dear Jhana,Thank you for your review score.We are glad that you had a nice experience in our apartments.We will be happy to welcoming you back in the future.Best regards,
by A verified traveler
Posted 7 Apr 2024
Lovely location, helpful service and great apartment layout. Would stay again.
Comment from Hotel Management
8 Apr 2024 by Noelia Muñoz, Hotel Management
Dear Shane,Thank you for your feedback.We are glad that you enjoyed your stay and that you appreciated our service staff.We will be happy to welcoming you back in the future.Best regards,
by A verified traveler
Posted 28 Mar 2024
The app key system is very unreliable and we were locked out for a time. They expected us to find another of their locations to get a key late at night. If this isn't an experience you want, stay elsewhere. Even the key card provided later didn't reliably open the door on the first try.
Also, the bed is extremely hard, making it very difficult to sleep. The comforter was stained.
We were also surprised to find the coffee cups were too small for the amount of coffee produced. Fortunately, I caught it before a mess ensued.
Overrall, this place could be nice if they fix the issues but I don't recommend it currently.
Comment from Hotel Management
28 Mar 2024 by Noelia Muñoz , Hotel Management
Dear Sheridan,Thank you for your feedback.We are sorry about the incident with the key, it normally works properly but you know, technology and machines are not infallible. We tried to be as helpful as possible in this situation, and in any case you had access at any time so we have a remote control system to open you the doors at any time.We take note about all your points mentioned in order to improve our service as much as we can.Best regards,
by A verified traveler
Posted 1 Feb 2024
Perfect stay!
Comment from Hotel Management
2 Feb 2024 by Noelia Muñoz, Hotel Management
Dear Roxy,We really appreciated your review score and comment shared here.We are happy that you had such a nice experience in our apartments and we will be happy to welcoming you back for a future stay!!Yours sincerely,
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Noelia Muñoz, Hotel Management
Dear Sinkwong,We are very surprise with your review score, we are even thinking if maybe it was a mistake so we have no news about any incident during your stay.We would appreciated if you had make a comment explaining how it was your experience so we can take action if possible.We are at your disposal if we can help you in any point.Happy New Year!
