Plácido y Grata Reviews

Dear Sotirios,We feel your dissatisfaction with your stay at the hotel. We do not have a minibar or fridge in the hotel rooms, however we do have the refillable glass bottles in your room available and offered it to you any time you needed it to have cold and filtered water.Upon arrival we explain you how are the room facilities, lights, air conditioning, wi-fi, room service.In addition to all this, we inform you that we are always at your disposal for any questions or doubts you may have during your stay.Our breakfast buffet has a great variety of fresh products and if you need any extra food we will prepare it at the moment, such as omelettes, pancakes, etc.We will take into account all your reports to continue improving our services and if you visit us again you can have a better experience.Thank you for your stay at Placido y Grata.

Dear Suzanne, Thank you so much for your wonderful review! We are so glad to hear that you had a positive experience during your stay with us and that our kitchen services were to your liking. We absolutely appreciate your comment and we hope to have the pleasure to welcoming you back soon. Kind regards,

Dear David,Thank you very much for your wonderful review! We are thrilled to hear that you had such a positive experience during your stay with us. Ensuring cleanliness, quietness, and a perfect location are top priorities for us, and we're glad to know that you found these aspects satisfactory. Our staff takes great pride in providing professional and helpful service to all our guests.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back in the future.Best regards,

Dear Guilherme,Thank you so much for your amazing review!For all of our team, was an absolute pleasure to be your hosts during your stay in Seville.We are glad to see that you experienced a wonderful stay and that you felt pampered by our staff.Our team would be honoured to welcome you whenever you wish to return.Best regards,Cristina Megías, Guest Experience

Dear Kelly,We are sorry to read your comment and we value the feedback of all our guests, as they help us to continuously improve, however, we are sorry to read yours, as it does not correspond to the reality of what happened:From the moment of your arrival until your departure, all our staff has tried to assist you in all your needs even though your aggressive behavior and continuous disrespect did not make it easy for us. You booked a double room, but 4 people showed up to check in (3 adults and 1 child). We explained you the maximum capacity of our rooms (2 adults), and that we could put an extra bed for the child, paying the supplement that we have stipulated, but we do not have extra beds for adults and therefore, they would have to take another room. You did not think it was a good alternative and finally ended up sleeping all 4 people in the room, despite the fact that we warned you that it was not possible for security reasons and in violation of our rules. Even upon their departure, we had the courtesy to charge you the minimum charge per extra person accommodated despite being within our rights to charge an extra room, because four people were accommodated in the same room, when we only have rooms for two people. This extra charge per person not only includes breakfast, but covers the use and enjoyment of all our facilities and amenities.We want to emphasize that our reservation policy and room capacity are clearly communicated during the booking process. Any discrepancy in the number of people staying in our rooms is unacceptable and has a negative impact on the experience of other guests.Regarding our breakfast, we clearly say in all our channels that it is included in all our rooms. Even so, each guest is informed at the time of check in, as we did with you upon your arrival.Our team is here to provide you with the best possible service, but this requires a mutual collaboration based on respect and courtesy. Any behavior contrary to these values will not be tolerated at our Hotel. Just as our mission at the Hotel is to provide each guest with a memorable and satisfying experience, as a company we take care of our employees and defend them against any violent or disrespectful attitude.If you need to talk to someone in charge, you can call the phone number that my colleague Cristina kindly provided and ask for me, I will be happy to listen to what you have to say. Regards.

Dear Murthy,Thank you very much for your review and your kind words will be passed on to our staff. It was a pleasure your stay with us and we are proud that you had a nice stay and enjoyed all our services. We are glad that you felt at home. We hope see you soon back with us!Best Regards,Isabel SerranoGuest Experience

Dear Cristina, Thank you very much for your review! we are very happy to hear that you enjoyed our hotel and our delicious breakfast. We also appreciate your kind words to our staff and will pass them on to the whole team. We hope to see you again at Placido y Grata.Best wishes.

Dear guest,Thank you so much for your wonderful feedback! We are glad to see that you have had a pleasant stay and that the care of our staff and the care with which every detail of our hotel has been conceived has made you feel at home.It will be a pleasure to welcome you again at Plácido y Grata as soon as you wish to visit us.Best regards,Cristina Megías, Guest Experience

Dear Joanne,Thank you so much for your wonderful review!It was a real pleasure to be your hosts during your stay in Plácido y Grata. We look forward to welcoming you back soon.Best regards,Cristina Megías, Guest experience

Thank you so much for your review! We hope to see you again at Plácido y Grata.