Ratings based on 205 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Excellent stay! The property has its own parking garage which is really convenient. The rooms are very nice and so is the bathroom. The tram running through to the city centre is right outside the hotel. The metro and the bus stop is also right outside. The staff is very friendly and warm and super helpful! Definitely recommend!!
Comment from Hotel Management
11 May 2024 by María Pérez, Guest Experience Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear about your excellent experience with us, particularly the convenience of our parking garage. Our team takes great pride in maintaining high standards for our rooms and bathrooms, and we are pleased to know these aspects met your expectations.The accessibility of transportation options such as the tram, metro, and bus right outside the hotel is something we are glad you found beneficial during your stay. It is also heartwarming to receive your commendation of our staff's friendliness and helpfulness; such feedback is a testament to their dedication to guest satisfaction. Your recommendation is immensely appreciated, and we are delighted that the cleanliness of our rooms, the quality of service, and our amenities contributed positively to your stay. While you did not elaborate on the hotel condition and room amenities, we continuously strive to maintain and improve our facilities to ensure every guest's comfort. Thank you for choosing Occidental Sevilla Viapol, and we eagerly await the opportunity to serve you again.We look forward to welcoming you back on a future occasion.Best wishes,María Pérez, Guest Experience Manager
by A verified traveler
Posted 29 Apr 2024
Room was very spacious and so was the bathroom. The bathroom was luxurious. The staff included us in the festivities that the city were celebrating by placing decorations on our bed.
Comment from Hotel Management
1 May 2024 by María Pérez, Guest Experience Manager, Hotel Management
Dear Jocelin,Thank you for your positive feedback.It is gratifying to learn that you found your room to be spacious and the bathroom luxuriously appointed. Our team is delighted that you appreciated the festive decorations, a small token to make you feel part of the city's celebrations. Your commendations on the room's cleanliness, the overall condition of our hotel, the attentive service, and the amenities provided, are deeply appreciated. These aspects are fundamental to our commitment to offering a memorable experience at Occidental Sevilla Viapol.We continuously strive to provide impeccable service and facilities to all our guests, and it is reviews like yours that reaffirm the dedication of our team. Please rest assured that your positive feedback has been shared with the staff, further encouraging us to uphold our high standards.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager
by A verified traveler from Fort Lee
Posted 28 Apr 2024
Great location and friendly staff, small rooms but enough space overall and clean hotel throughout :D
Comment from Hotel Management
29 Apr 2024 by María Pérez, Guest Experience Manager, Hotel Management
Dear Dmitriy, Thank you very much for your kind feedback.We are thrilled to hear that our location proved convenient for your needs and that you found our team to be welcoming and friendly. It's gratifying to know that the cleanliness and overall condition of Occidental Sevilla Viapol met your expectations and contributed to a pleasant stay. We take pride in our attentive service and are glad that it enhanced your experience with us. Although you've mentioned the rooms were small, we hope that they provided you with the comfort and amenities necessary for a satisfying visit.We are especially proud that our hotel restaurant and the availability of amenities like air conditioning, a lift, and hotel parking added value to your stay. Thank you for choosing us for your accommodations in Sevilla and for recognizing our efforts to maintain a clean and hospitable environment.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
by A verified traveler
Posted 24 Apr 2024
Location
Comment from Hotel Management
29 Apr 2024 by María Pérez, Guest Experience Manager, Hotel Management
Estimado Orestes,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Nos llena de orgullo saber que la ubicación de nuestro hotel, la limpieza de las habitaciones, el estado general del hotel, la calidad de nuestro servicio y las comodidades de las habitaciones estuvieron a la altura de sus expectativas. En Occidental Sevilla Viapol, nos esforzamos continuamente por ofrecer experiencias memorables y es gratificante saber que lo hemos logrado en su visita.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,María Pérez, Guest Experience Manager
by A verified traveler
Posted 22 Apr 2024
Nice quiet place near many public transportation options .
Comment from Hotel Management
29 Apr 2024 by María Pérez, Guest Experience Manager, Hotel Management
Dear Victor, Thank you very much for your kind feedback.We are pleased to hear that you enjoyed the tranquility of our establishment and the convenience of nearby public transportation options. Your satisfaction with our attentive service is greatly appreciated and underscores our commitment to guest experience.While we are delighted that many aspects of your stay met your expectations, we notice your ratings on room cleanliness, hotel condition, and room amenities suggest there is room for improvement. Please rest assured that we maintain high standards at Occidental Sevilla Viapol, and we consistently strive to provide a comfortable and well-appointed environment for all our guests. Your constructive comments are invaluable as they guide our ongoing efforts to enhance our services and facilities.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 15 Apr 2024
The check-in was easy and the staff has been great. Also, the room was clean and spacious. The hotel is conveniently located to public transportation, which made it easy to visit Plaza de España y el Centro. The only minor thing, on the last day of our stay (Monday after the first weekend of La Feria) we went to get breakfast right after they opened at 7:30, and all the food that was supposed to be hot was cold. We asked the staff if they could warm up our plates, which they did. But they did not seem too concern about the food being cold, even after we told them. Overall, we enjoyed our stay and would stay here again.
Comment from Hotel Management
20 Apr 2024 by María Pérez, Guest Experience Manager, Hotel Management
Dear Diana,We appreciate that you took the time to share your experience with us.We regret to hear that the breakfast on the last day did not meet the warm standards we strive for. It is a priority for us to serve quality meals at the correct temperature, and we are sorry this was not the case during your visit.We are thrilled to know that the check-in process was smooth and our staff provided excellent service throughout your stay. Your compliments on the cleanliness and spaciousness of your room are greatly appreciated, as we pride ourselves on maintaining a pristine environment for our guests. The Occidental Sevilla Viapol team is also delighted that our location and convenient access to public transportation enhanced your experience, allowing for easy exploration of the beautiful city and its iconic sights.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 5 Apr 2024
Very comfortable stay in spacious room. Staff very friendly and helpful. Asked for a kettle and got immediately. Excellent transport links and sites within walking distance. Excellent breakfast.
The only thing I would have liked is evening dining option after a long day site seeing. Would return and recommend.
Comment from Hotel Management
6 Apr 2024 by María Pérez, Guest Experience Manager, Hotel Management
Dear Corinne,We appreciate that you took the time to share your experience with us.It is very rewarding to know your stay with us was a good experience. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We appreciate your feedback about your dining experience and would be very pleased to receive any suggestions on how we could have improved upon your experience with us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager
by A verified traveler
Posted 3 Apr 2024
Excellent location, clean hotel rooms and easy walk to tram line. Makes it really easy to visit the downtown area with major tourist attractions.
Comment from Hotel Management
4 Apr 2024 by María Pérez, Guest Experience Manager, Hotel Management
Dear Salil, Thank you very much for your kind feedback.We are thrilled to hear that our hotel's location was convenient for your travels and that you found the proximity to the tram line beneficial for visiting the downtown area. It is gratifying to know that the cleanliness of our rooms met your expectations and contributed to a comfortable stay. Our team takes great pride in maintaining a high standard of service and room amenities, and your feedback reaffirms our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager
