Ratings based on 898 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Swimming pool not open, no explanation as to why?
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024
Quiet
by A verified traveler
Posted 7 May 2024
Major reason for booking this hotel was we wanted an outdoor pool. We arrived to be told it was closed! So why not state that on your website so people who want a pool don't book your hotel. Really, really annoying as we wasted several hours sorting out another hotel which wasn't as nice but had a pool which wasn't as nice. Terrible customer service.
Comment from Hotel Management
8 May 2024 by Jose - Guest Relations, Hotel Management
Dear Tanya,We appreciate you taking a moment of your time and providing us with your comments. We really appreciate your feedback.We are deeply sorry that the closed pool incident made your stay unsatisfactory. As we indicate on our own hotel website, it is a pool open in the summer season.We remain at your entire disposal to manage future reservations and be able to provide you with a magnificent stay.Kind Regards,
by A verified traveler
Posted 2 May 2024
Nothing
Comment from Hotel Management
7 May 2024 by Jose - Guest Relations, Hotel Management
Thanks for rating us!
by A verified traveler
Posted 24 Apr 2024
Is to far from de Center of Sevilla.
Comment from Hotel Management
26 Apr 2024 by Cristina Vega-Guest Relations Nh Collection Sevill, Hotel Management
Dear guest,Thank you for your feedback. We hope your stay was pleasant. Yours Sincerely
by A verified traveler
Posted 30 Mar 2024
Fine place to stay.
Comment from Hotel Management
2 Apr 2024 by Cristina Vega-Guest Relations Nh Collection Sevill, Hotel Management
Dear customer, We are very happy that your stay was pleasant. We hope he’ll be back soon. A cordial greetingCristina VegaGuest Relations Nh Collection Seville
by A verified traveler
Posted 16 Mar 2024
We were told breakfast was €16 but were charged €18.50, we would appreciate credit
Comment from Hotel Management
25 Mar 2024 by Cristina Vega-Guest Relations Nh Collection Sevill, Hotel Management
Dear customer, Please provide more information on c.vega@nh-hotels.com to find out what happened to this topic. Yours Sincerely
by A verified traveler
Posted 15 Mar 2024
Good hotel very clean
Comment from Hotel Management
22 Mar 2024 by Cristina Vega-Guest Relations Nh Collection Sevill, Hotel Management
Dear customer, Thank you very much for your confidence in Nh Collection Sevilla. We are glad you enjoyed our hotel. We hope you will be back soon. A cordial greetingCristina VegaGuest Relations Nh Collection Seville
by A verified traveler
Posted 7 Mar 2024
Very convenient location, underground parking, excellent service in reception. Thanks for Carmen.
Complimentary bonus for our dog
Comment from Hotel Management
22 Mar 2024 by Cristina Vega-Guest Relations Nh Collection Sevill, Hotel Management
Dear customer, Thank you very much for your confidence in Nh Collection Sevilla. We are glad that you liked the treatment of our colleague Alba. We hope that she will return soon. A cordial greetingCristina VegaGuest Relations Nh Collection Seville
