Ratings based on 963 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gillette
Posted 14 Apr 2024
The design of the hotel is terrible, you can literally near noisy from all direction: two adjacent rooms, room above, etc. A huge hotel, but amenity barely basic, hotel is very dated, no nearby restaurants.
Comment from Hotel Management
15 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department
by A verified traveler
Posted 10 Apr 2024
Beautiful hotel with friendly staff.
Comment from Hotel Management
12 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 10 Apr 2024
It’s a large hotel for sure. Reception was most friendly and helpful. Room and bathroom was fine and clean. Good powerful shower. Beware if a Real Betis match is on. The Stadium is very nearly right next door :)
Comment from Hotel Management
12 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 4 Apr 2024
The staff is excellent. Very professional and polite.
The room super clean every day.
Good food. The buffet could more varied.
Excellent breakfast.
Comment from Hotel Management
8 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,Thank you very much for your kind comments and high ratings of our Hotel, staff and services. We are delighted that you had a great experience with us. It has been a pleasure for us to have you and we hope you can visit us again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Estimado Cliente,Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración.Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 3 Apr 2024
Friendly staff, super clean
Comment from Hotel Management
4 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 1 Apr 2024
My family and me very happy with this hotel
Comment from Hotel Management
4 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 1 Apr 2024
This was right be the soccer stadium and easy enough to find. It had a nice cafe where we had dinner, and it had a variety of options, including gluten free pizza. The staff were friendly and helpful. We made a reservation for 4 people (2 adults, 2 kids) and actually had 4 separate beds in our room, which we all loved. There were USB charging outlets (which didn't require a special converter for international travelers). We used this to stay before we flew out of Seville, and it's about a 15 min drive to airport. Overall we had a great stay.
Comment from Hotel Management
4 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 31 Mar 2024
The ceiling started to leak by the window. This was not acceptable.
Comment from Hotel Management
1 Apr 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department
