Ratings based on 285 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Ok
Comment from Hotel Management
6 May 2024 by Mayte Agudo, Hotel Management
Estimado José,Gracias por el tiempo que has dedicado a compartir tu experiencia con la comunidad de Expedia. Para nosotros es importante saber que tu estancia ha estado a la altura de tus expectativas y esperamos volver a verte en tu próximo viaje a Sevilla.Atentamente,Mayte AgudoDirectora
by A verified traveler
Posted 27 Apr 2024
Really great hotel, nice rooms, clean, good breakfast and service. About 20-25 min from the center of cevilla but the bus (#3) drops you off literally outside the hotel and the center of Sevilla.
Comment from Hotel Management
6 May 2024 by Mayte Agudo, Hotel Management
Estimado Juan,Gracias por compartir tu experiencia con los usuarios de Expedia.com y por la magnífica puntuación que nos has otorgado.Ha sido un placer tenerte como cliente. Nos alegra que haya apreciado nuestro completo desayuno buffet.Esperamos verte muy pronto AtentamenteMayte AgudoDirectora
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 20 Apr 2024
Staff is not organization about customer file, example they offer us door card with wrong room which was occupied by someone. And later, we have got answer was that our passports numbers were related to that wrong room.
by A verified traveler
Posted 17 Apr 2024
Personnel were rude and bathroom was not clean and very far from city center which was misleading from what it was shown when I was booking.
Comment from Hotel Management
18 Apr 2024 by Mayte Agudo, Hotel Management
Dear Mr Masoud,Thank you for sharing your time and experience with Expedia.com community.We regret to know that you have not enjoyed your stay.We are situated at 7.8 km from the Golden Tower and our situation on Expedia.com website is strictly correct.We regret if there has been any incident with the cleaning of your room and that you did not report it to us, in order to give you another room and take measures.We have an exhaustive cleaning protocol and the rooms are checked by our housekeeper daily.Looking foward to welcoming you again,Best regardsMayte AgudoHotel Manager
by A verified traveler
Posted 11 Mar 2024
The saving grace for this hotel was Ana at the front desk. Always friendly, helpful and professional.
You can catch a bus right outside to the historic center..about 40 min ride.
The room was very stuffy...did not matter if you had AC on or left the window open. Very uncomfortable for sleeping.
by A verified traveler
Posted 7 Mar 2024
just correct, not comparable to other 4 stars
Comment from Hotel Management
11 Mar 2024 by Mayte Agudo, Hotel Management
Dear Micheline,Thank you for sharing your time and experience with Expedia.com users. We regret to know that your stay was under your expectations even if all our rooms are fulled equiped with new 42" smart TV, air conditioned, expresso coffee machine, kettle set, Rituals amenities ...Best regardsMayte AgudoHotel Manager
by A verified traveler
Posted 27 Jan 2024
Very noisy area, AC did not work.
Comment from Hotel Management
29 Jan 2024 by Mayte Agudo, Hotel Management
Estimado Marek,Gracias por compartir su tiempo y experiencia con la comunidad de Expedia.com.Lamentamos que su estancia no haya estado a altura de sus expectativas.Con respecto al AC, dado que estamos en enero, está puesto en modo calor, por las temperaturas exteriores.Esperando volver a recibirle en otra ocasión, reciba un cordial saludo.Mayte AgudoDirectora
by A verified traveler
Posted 30 Dec 2023
Nice clean hotel with buffet breakfast option
Comment from Hotel Management
15 Jan 2024 by Mayte Agudo, Hotel Management
Dear Mr, Aftab,Merci d'avoir partagé votre temps et votre expérience avec la communauté Expedia.com.We are glad to know that you had a pleasant stay and that you enjoyed both our facilities and our services.Looking forward to welcoming you again,Yours faithfully,Mayte AgudoHotel Manager
