Ratings based on 76 Verified Reviews
4.7 Room cleanliness
5.0 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Location perfect, beautiful apartment!
Comment from Hotel Management
15 Jun 2024 by Atención al cliente., Hotel Management
Dear Mr Hoffman We are delighted that your stay was so positive and that our location was so important to your experience in our city. We look forward to welcoming you once again and making your next visit a memorable one.Best regards.MiriamCostumer service Department
by A verified traveler from Canton
Posted 5 Jun 2024
Wi-Fi was so slow!
Comment from Hotel Management
6 Jun 2024 by Atención al Cliente, Hotel Management
Dear Mr LipscombFirst of all, we want to express our sincere gratitude for having chosen Casa Sevilla 1920 Suites by Epoca for your stay in Seville.We understand your concern, and we are sorry that you found the wifi a little slow, we will take care of it with the corresponding department.However, we sincerely value your feedback and will do our best to offer you options more suited to your needs in the future.Thank you once again for your stay and for taking the time to share your comments with us!.Sincerely.Miriam.Costumer Service Department
by A verified traveler
Posted 4 Jun 2024
Great hospitality
Comment from Hotel Management
4 Jun 2024 by Atención al Cliente, Hotel Management
Dear Emad,Thank you so much for taking part of your time in sharing with us and the Expedia Community your last experience in Casa Sevilla 1920 Suites by Época.For us was a pleasure having you here and offering you our services. All the team hope to accommodate you again in our facilities and repeat a great stay.Thank you so much.Kind Regards!Manuel
by A verified traveler
Posted 27 May 2024
Excelente, muy comodo y cerca de casi todo.
Comment from Hotel Management
27 May 2024 by Atención al Cliente, Hotel Management
Estimado señor Otero.Ante todo muchísimas gracias por habernos elegido durante su estancia en Sevilla.Nos agrada enormemente que haya quedado satisfecho con la privilegiada ubicación del apartamento.Esperamos darle la bienvenida en un futuro cercano.Un cordial saludo.MiriamDepartamento de Atención al Cliente
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by epoca suites, Hotel Management
Dear Mrs. Bell.First of all, thank you for trusting Casa Sevilla 1920 by epoca for your stay in Seville.It was a real pleasure to host you and guests like you are wonderful.Please, we hope to see you back soon and remember that you will always find the best rates on our website.kind regardFran E
by A verified traveler
Posted 31 Mar 2024
Good place
Comment from Hotel Management
1 Apr 2024 by Natalia, Hotel Management
Dear Ms Lockward, were really grateful for your review, and glad that you enjoyed the place, we hope to see you again with us soon!Thank you
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
19 Feb 2024 by Natalia, Hotel Management
Dear David, were sorry you didnt enjoy all of your reservation, we would like to know what we could have done better, we await for your response, thank you
by A verified traveler
Posted 4 Dec 2023
Liked everything about my stay.. only issue was couldn’t get tv to work which was a little annoying late in the evening but not that big a deal.. I didn’t travel to Seville to watch television 😅
Comment from Hotel Management
5 Dec 2023 by Natalia, Hotel Management
Dear David,thank you very much for the time and effort you took to make this review, we want to thank you on behalf of the Época Suites team for noticing the excellent attention that we bring for our guests, we would also like to apologize for the tv and were really glad you enjoyed the rest of the stay,we hope to see you soon,thank youÉpoca Suites
by A verified traveler
Posted 28 Nov 2023
This apartment was very clean and close to center city and was located in the walking distance to old Town.
Comment from Hotel Management
29 Nov 2023 by Epoca Suites Staff, Hotel Management
Dear guest, Thank you very much for taking the time to leave us a review, and thank you very much for noticing our attention to cleanliness and impeccable location, we hope you return to us soon. Thank you very much Época Suites
by A verified traveler
Posted 27 Nov 2023
Overall, the hotel's location was convenient, but our experience was marred by the presence of ants in the room. We purchased groceries with the intention of having breakfast in our room, only to find that our food was attacked by ants. When I brought this issue to the owner's attention and requested some form of accommodation or discount, the response was disappointing. Unfortunately, we had to dispose of our food and incur additional costs for breakfast. It would have been appreciated if more concern and action were taken to address the situation.
Comment from Hotel Management
28 Nov 2023 by Natalia, Hotel Management
Dear Mehri, we thank the time you took to comment about our establishment,were thankful for your noticing of our centric location; also were deeply sorry about the problem with the ants, usually its really hot during September, we recommend leaving the food or anything that could attract insects inside of the fridge; and we could have responded to this issue if it hadnt been brought to us the same day that you were leaving, we hope to see you soon with us, thank you very muchEpoca suites
