Ratings based on 579 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Good base to explore from
Comment from Hotel Management
10 Jun 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear RichardThank you for taking the time to review your stay. I'm glad you enjoyed it and do hope we can welcome you back to explore some more of the local area.
by A verified traveler
Posted 9 May 2024
My room was quite a walk and stairs with no lift. Very dark and then room key did not work so had a mammoth walk again
Comment from Hotel Management
10 May 2024 by Holiday Inn, Hotel Management
Dear sherriThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift. I'm sincerely sorry you had issues with your room key and experienced a long walk, but I do hope it will not deter you from staying with us again.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
7 May 2024 by Holiday Inn, Hotel Management
Dear MarkThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.
by A verified traveler
Posted 12 Apr 2024
Great staff
Comment from Hotel Management
12 Apr 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear JonThank you for rating your stay. I hope we can welcome you back again soon.
by A verified traveler
In need of renovation
Posted 20 Mar 2024 on HotelsThe room was in need of renovation. Tatty skirting boards and cracked washbasin. Lighting in the room was very dim.
Comment from Hotel Management
26 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear KathrynThank you for taking the time to review your stay. We are in the middle of a bedroom refurbishment program to renovate our rooms. I do hope you will consider staying with us again.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear PatriciaThank you for your 5 star rating. I do hope we can welcome you back again soon.
by A verified traveler
Posted 15 Mar 2024
The staff were brilliant and helpful. Our room left a lot to be desired. It was so shabby and outdated. There was dust everywhere and there were so many stains on the wall. If we were staying longer than 2 nights I definitely would have complained. We were in a family room of 2 double beds and a single sofa bed, the room was spacious but unfortunately the bathroom was so tiny, it just didn’t make sense.
As above, the staff were helpful and kind and the breakfast was delicious. We made use of the swimming pool, jacuzzi and sauna but unfortunately we encountered so many plasters in the pool and the jacuzzi had yellow stains. I honestly felt sick seeing this. Will not be returning again.
Comment from Hotel Management
15 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear poonamThank you for taking the time to review your stay. I'm so glad you found the staff so helpful.I'm sincerely sorry for the issues you experienced in your room and the leisure club. We will be reviewing these with the department managers. I do hope it will not deter you from staying with us again.
by A verified traveler
Posted 13 Mar 2024
Staff were super but room tired but operations manager knew and renovation in progress
Comment from Hotel Management
14 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear DonnThank you for taking the time to review your stay. I'm so glad you found the staff so great, and do hope we can welcome you back again soon.
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear HazelThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.
by A verified traveler
Posted 28 Feb 2024
The property looked modern and well kept. The only issue we had was there are no lifts and it was quite a hike with luggage to our room on the second floor. We would stay again.
Comment from Hotel Management
29 Feb 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear PaulThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift, but we do always have staff on hand to assist with luggage. We look forward to welcoming you back.
