Ratings based on 576 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
My room was quite a walk and stairs with no lift. Very dark and then room key did not work so had a mammoth walk again
Comment from Hotel Management
10 May 2024 by Holiday Inn, Hotel Management
Dear sherriThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift. I'm sincerely sorry you had issues with your room key and experienced a long walk, but I do hope it will not deter you from staying with us again.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
7 May 2024 by Holiday Inn, Hotel Management
Dear MarkThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.
by A verified traveler
Posted 12 Apr 2024
Great staff
Comment from Hotel Management
12 Apr 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear JonThank you for rating your stay. I hope we can welcome you back again soon.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear PatriciaThank you for your 5 star rating. I do hope we can welcome you back again soon.
by A verified traveler
Posted 15 Mar 2024
The staff were brilliant and helpful. Our room left a lot to be desired. It was so shabby and outdated. There was dust everywhere and there were so many stains on the wall. If we were staying longer than 2 nights I definitely would have complained. We were in a family room of 2 double beds and a single sofa bed, the room was spacious but unfortunately the bathroom was so tiny, it just didn’t make sense.
As above, the staff were helpful and kind and the breakfast was delicious. We made use of the swimming pool, jacuzzi and sauna but unfortunately we encountered so many plasters in the pool and the jacuzzi had yellow stains. I honestly felt sick seeing this. Will not be returning again.
Comment from Hotel Management
15 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear poonamThank you for taking the time to review your stay. I'm so glad you found the staff so helpful.I'm sincerely sorry for the issues you experienced in your room and the leisure club. We will be reviewing these with the department managers. I do hope it will not deter you from staying with us again.
by A verified traveler
Posted 13 Mar 2024
Staff were super but room tired but operations manager knew and renovation in progress
Comment from Hotel Management
14 Mar 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear DonnThank you for taking the time to review your stay. I'm so glad you found the staff so great, and do hope we can welcome you back again soon.
by A verified traveler
Posted 28 Feb 2024
The property looked modern and well kept. The only issue we had was there are no lifts and it was quite a hike with luggage to our room on the second floor. We would stay again.
Comment from Hotel Management
29 Feb 2024 by Holiday Inn Maidstone Sevenoaks, Hotel Management
Dear PaulThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift, but we do always have staff on hand to assist with luggage. We look forward to welcoming you back.
by A verified traveler
Posted 18 Feb 2024
Our stay was very nice. We liked the pool and hot tub. The gardens were nice . All the staff we met were extremely pleasant and warm and friendly. The breakfast we very good. The fresh pancake machine was loved by my children! Our room was very ‘tired’ . All definitely needs revamping, which the note explained was underway in the rest of hotel. But bedswere comfy, tv worked, wifi ok. Wed stay again when needs arise to be in Kent again.
Comment from Hotel Management
19 Feb 2024 by Holiday Inn, Hotel Management
Dear JoanneThank you for taking the time to review your stay and for your feedback. We look forward to welcoming you back.
by A verified traveler
Brilliant place with a brilliant service
Posted 17 Feb 2024 on HotelsA great place with fantastic service from everyone at this hotel. Ongoing refurbishment work meant the smell of fresh paint and a little dust and lack of ingredients meant a little less menu choices but overall experience was brilliant.
Comment from Hotel Management
19 Feb 2024 by Holiday Inn, Hotel Management
Dear DevarshThank you for your lovely feedback. I hope we can welcome you back again soon.
by A verified traveler
Posted 13 Feb 2024 on Hotels
Our family stay was good,we had good time nice room,only complain i had was no on demand tv in bedroom and room sevice wasnt working when I phoned,Phine lines where down,But other wise good time
Comment from Hotel Management
19 Feb 2024 by Holiday Inn, Hotel Management
Dear PeterThank you for your feedback. I'm glad you enjoyed your stay. I'm so sincerely sorry the phone lines were down, this was an external issues, I can imagine how frustrating this must have been when trying to order rooms service.
