Ratings based on 233 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
Beautiful property with great beach views beside a busy road
Comment from Hotel Management
29 Mar 2024 by Palm Heights, Hotel Management
Dear Duncan, Thank you for taking the time to leave your 5-star review! We are pleased you enjoyed the property, and we look forward to welcoming you back soon. Best wishes, PH Family
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
23 Feb 2024 by Palm Heights, Hotel Management
Hello Eyal, Thank you for your 5-star review. We absolutely loved having you and your family, and we hope to welcome you back soon!Love, PH Family
by A verified traveler
Posted 1 Feb 2024
More individual environment than high-rise hotels. Excellent staff assistance on everything. A first-class choice...
Comment from Hotel Management
1 Feb 2024 by Palm Heights, Hotel Management
Dear Kevin, thank you for taking the time to review your experience with us. We are so pleased to hear you enjoyed your time, and we hope to welcome you again one day soon! Love, PH Family
by A verified traveler
Posted 16 Jan 2024
The most sensational hotel I’ve ever been to. Ambiance and location were incredible! Loved how close the hotel was to the beach. Everything was so easily accessible. Staff was friendly and super knowledgeable. Tillies was the best restaurant on the island. Had the best time! I will definitely be going back ❤️
Comment from Hotel Management
16 Jan 2024 by Palm Heights, Hotel Management
Hello Huma, Thank you so much for taking the time to review us!We are thrilled to hear you had a wonderful time, and we hope to welcome you back soon. Love, PH Family
by A verified traveler
Posted 16 Dec 2023
Palm Heights is cool and chic, yet comfortable and understated. One of the highlights is the beach. From the vibey set up, white sands, and incredible service - it is a sanctuary! The staff is amazing and make you feel at home. Concierge makes everything a breeze and possible. The staff is from all over the world, so it was fun to get to know them. Be sure to get to know George, Sunshine, and Grazia on the beach. You’ll be in great hands. Timothy, Giuseppe, and Shailend are so kind and helpful at Tillie’s.
The gym was also incredible. The classes offered are top-notch and the facilities are elite. We can’t thank Palm Heights enough for an amazing week in paradise!
Comment from Hotel Management
16 Dec 2023 by Palm Heights, Hotel Management
Hello Ryan, Thank you so much for your glowing 5-star review! We are thrilled you enjoyed your experience with us and hope to welcome you back. Your kind words have been passed onto the whole team. Love, Palm Heights Family
by A verified traveler
Posted 24 Nov 2023
Property was stunning. The staff was amazing. They responded immediately with any questions or concerns I had while visiting.
Comment from Hotel Management
26 Nov 2023 by Palm Heights, Hotel Management
Dear Simone, thank you so much for your fabulous 5-star review! We are delighted to hear you had a wonderful time with us and that we made you feel at home here! We will make sure to share your kind words with the team. We hope to welcome you again soon. All the best, the Palm Heights family
by A verified traveler
Posted 10 Nov 2023
This was my 2nd stay here, service was not a good as it was back in 2019. It was still good, just not as good.
Comment from Hotel Management
10 Nov 2023 by Palm Heights, Hotel Management
Hello Kiley Ann, Thank you for your feedback. We were so pleased to welcome you back, but we are sorry to hear you feel the service was lacking on this particular stay. We would love to contact you directly to hear more about your experience. We really hope to welcome you back in the near future!With love, Palm Heights Family
by A verified traveler
Posted 27 Aug 2023
We have been a frequent visitor to Grand Cayman. We have stayed at the Kipton Seafire but decided to give The Palm Heights a try, OMG so glad we did! What makes this place so
Incredible? Upon our arrival we are escorted to a beautiful room to check in where they offer you a cold towel and a hand massage! Rooms are not available until 4pm but no worries they provided us with a place to change, and off we were to the beach and they called us when our room was ready. The service on the beach and throughout the resort is exceptional! A big shout out to Grace at Coconut Club, as well as
All the servers, they make your time on the beach exceptionally enjoyable, but none of it would be possible without the exemplary leadership from Deborah who goes above and beyond to make your time at The Palm the most memorable time ever! Please make The Palm your hotel choice you will not be disappointed! Already planning our next trip here! Can’t wait!
Comment from Hotel Management
27 Aug 2023 by Palm Heights, Hotel Management
Dear Salvatore, thank you so much for your glowing 5-star review! We are delighted to hear you had a wonderful time with us and that we made you feel at home here! We will make sure to share your kind words with the team. We hope to welcome you again soon. All the best, the Palm Heights family
by A verified traveler
Posted 23 Aug 2023
Took a quick getaway with my wife, and Palm Heights was the highlight of the trip. The staff was fun, friendly, and very attentive. The suites, pools, and lounges had amazing aesthetics and everything we needed. Even the Palm Heights premade drinks in the minibar were really good. The beach was clean, not crowded, and offered plenty of activities whenever we wanted it. The restaurants were fantastic and always available when we wanted a snack. Overall, the hotel had the perfect vibe for the getaway we had hoped for.
Comment from Hotel Management
24 Aug 2023 by Palm Heights, Hotel Management
Dear Adam, thank you for your 5-star review. We are thrilled to hear you had a fantastic stay with us at Palm Heights. It sounds like you had a wonderful time, and we really hope to welcome you back one day soon! Wishing you all the best, the Palm Heights family
by A verified traveler
Posted 8 Aug 2023 on Orbitz
This is one of the best hotels and vacations we have ever had. The staff at Palm Heights are so warm and welcoming, the service is top notch. Wonderful food, charming and thoughtful design. Soo romantic, and just a gorgeous beach. So many special corners and details. Different events and amazing food. Just a perfect trip.
Comment from Hotel Management
9 Aug 2023 by Palm Heights Family, Hotel Management
Thank you Katharine,We're glad you enjoyed your stay at Palm Heights, and we look forward to welcoming you again in the future.We're extremely happy that you had a memorable experience, and we're grateful for your feedback.
