Ratings based on 376 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2023 on Travelocity
by A verified traveler
Posted 27 Aug 2023
Good proximity to beaches and the town centre
Comment from Hotel Management
28 Aug 2023 by Ulric, Hotel Management
Good morning,Thank you very much for your reply.We hope you had a good stay, looking forward to seeing you again at the Imperial Hotel.Sincerely.Imperial team.
by A verified traveler
Posted 26 Feb 2022
The WiFi, shower drainage, service, and professionalism were all really bad.
Comment from Hotel Management
26 Feb 2022 by Team Imperial, Hotel Management
Good afternoon sir,
We acknowledge your complaints concerning the customer service as for the facilities within our hotel.
We are taking good note of the wifi's issue.
Nevertheless, your complaints were also about our english skills and every receptionists in this hotel do speak english, only one of us don't and this day she were with a trilingual receptionist who do speak English perfectly.
Later on this day, you left your room at 11:45 instead of 11 am. Usually we charge our customer for a late check-out and you have had exonerated for this extra.
We are sorry for your review, we’d like to know about the problem you encountered during your stay, it will be a pleasure to fix it at this moment. Unfortunately, we haven’t heard about any problems while you were here.
I wish you an excellent day.
Best regards,
Team Imperial
by A verified traveler from Seattle
Posted 28 Jul 2020
Very clean, personal is friendly. Location is great
by A verified traveler from Ottawa
Posted 9 Oct 2019
The room was obviously revently refurbished as everythi g sppeared to be brand new
The buffet breakfast was good. The key chains are ridiculously large and weigh more than a pound for sure. Also tbe panoramic view on the rooftop was not open. The bar up there was closed for the season understandably however guests should have been permitted to see tbe view given there is nothing to see or do in close priximity to the hotel.
by A verified traveler
Posted 1 Sep 2019 on Hotels
by A verified traveler
Posted 14 Jul 2019
The property was very conveniently located and the rooms were clean and well appointed. We would definitely stay here is back in the area again.
by A verified traveler
Posted 4 Jul 2019
This is a very nice 3-star hotel with a 5-star staff. We felt so welcomed.
by A verified traveler
Not cool
Posted 3 Jul 2019 on HotelsUnfortunately didn't get to stay as the hotel didn't honour or hotels.com reservation, even though we had a confirmation email that said we were confirmed and paid for. For frustratung and put a damper on our travels. Couldn't find another hotel in the area and had to travel elsewhere, which was not our plan.
by A verified traveler
3 star with great staff.
Posted 10 May 2019 on Hotels3 star hotel with great staff. Breakfast was good at an additional cost. Chose a balcony room to enjoy the view. Nice to sit outside of your room.
