Ratings based on 87 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
We had a great time. Staff was great, friendly, and very accommodating. Rooms were spacious
by A verified traveler
Posted 15 May 2024
Great staff and obviously in the process of making improvements
by A verified traveler
Posted 22 Apr 2024
I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
by A verified traveler
Posted 12 Mar 2024
The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe.
If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
by A verified traveler
Posted 8 Mar 2024
On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
by A verified traveler
Posted 27 Jan 2024
Staff are friendly exceptionally hardworking and enjoying their job
by A verified traveler
Posted 22 Jan 2024
Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
by A verified traveler
Hotel from Hell
Posted 3 Jan 2024 on HotelsLocation was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
by A verified traveler
There’s potential in the hotel
Posted 3 Jan 2024 on HotelsThe hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
by A verified traveler
The Metzy Experience
Posted 3 Jan 2024 on HotelsThe Metzy Hotel has potential but requires:
1. Capital injection to upgrade facilities and improve the structure generally.
2. Trained and effective management team to support main areas of services
3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work.
The location of the hotel is ideal with access to other resorts, businesses and local communities.
Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.
