Ratings based on 101 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Amazing service, beautiful resort.
Comment from Hotel Management
25 Apr 2024 by Kombo Beach Resort, Hotel Management
Dear Josedna,Thank you for your kind words! We're delighted you enjoyed your stay at our resort.
by A verified traveler
Awesome
Posted 21 Feb 2024 on HotelsHotel was awesome
Comment from Hotel Management
21 Feb 2024 by Kombo Beach Resort, Hotel Management
Dear John,We're delighted to hear that you had an awesome experience at our hotel! We look forward to welcoming you back soon!
by A verified traveler
Posted 5 Feb 2024
The staff is TERRIBLE. They don't know what is all inclusive. It's to much to explain how terrible my experience was! I arrived at 9:30 PM because i was waiting 6 hours for ferry and I paid for all inclusive. They send me to a restaurant area where I supposed to pay, and they put me menu on the table to order. After that I asked why should I pay because I am all inclusive, and they told me that all inclusive it's closed, but in the same time to pay a la carte was open. After 30 minutes arguing about this ireal situation , the gave me and my group a miserable tuna burger. Remember this word: MISERABLE. I didn't eat and I was going outside of the "resort" paying for taxi, searching for a restaurant to finally eat something. I was back at 2:00AM. So I need 4 hours to eat, pay for my food for me and my group, pay for taxi and go to bed in this "all inclusive". Everything is made for pictures, especially the pool outside, to "look good" for selling. Inside is TERRIBLE. Alarms starting for no reasons couple times a day, everything are poor quality. If you are looking for all inclusive resort experience, AVOID THIS FAKE RESORT.
Comment from Hotel Management
21 Feb 2024 by Kombo Beach Resort, Hotel Management
Dear Valentin,We're truly sorry to hear about your disappointing experience at our hotel. It's deeply concerning to learn that our staff did not provide the level of service and understanding that you rightfully expected, particularly regarding the all-inclusive package.Your feedback is incredibly valuable to us, and we sincerely apologize for the confusion and frustration you experienced upon arrival. We understand how important it is for our guests to feel welcomed and well-catered to, especially after a long journey.Please know that we take your comments very seriously, and we will be thoroughly investigating the issues you've raised to ensure they are addressed promptly. It's always our aim to provide exceptional service and hospitality to all our guests, and we regret that we fell short of meeting your expectations on this occasion.We appreciate you bringing these matters to our attention, and we hope for the opportunity to make it up to you in the future if you would consider giving us another chance. Your satisfaction is our top priority, and we would like to regain your trust in our hotel.
by A verified traveler
Posted 25 Jan 2023 on Hotels
by A verified traveler
Posted 3 Dec 2019
I liked the daily breakfast and location. The staff was very polite. The room had all the amenites one would want.
by A verified traveler
Posted 29 Mar 2019
Quite a tired place with good need of some TLC, particularly in the rooms. Staff were generally friendly, but I was a bit put out when they repeatedly tried to charge me double for my airport transfer. The WiFi is not free, and you're better off buying a SIM card and using that as a hotspot. Similiarly, no bottled water is provided and must be paid for separately, or just bought from one of the shops outside the hotel entrance. Taxis out the front attempt to charge extortionate rates, but can be bargained down easily enough, but that's to be expected. Otherwise, the situation is nice (on the beach), and the pool area comfortable for sitting.
by A verified traveler
Posted 15 Mar 2019
No free internet in the room i was stayong for one.night and there was no solition for me but buying a connexion for one week
by A verified traveler from Toronto, Canada
Posted 13 Dec 2018
Pros:Great beach. Great breakfast buffet. Great location near to other restaurants and mini marts. Cons: Rooms run down and not very clean.
Some rooms very far from reception. 3 levels and no elevator. Hidden fees for wifi in room and use of safe in room.
Comment from Hotel Management
6 Jan 2019 by Primito, Hotel Management
thank you for your observations. The rooms are old indeed but very clean (we have a 99% satisfaction level) so if you feel yours wansn't cleaned properly, our apologies. there is a ground level and 2 floors and indeed no elevator. there are no hidden fees, as it is never said that we have free wifi in the room and the safe is indeed to be paid in the standard rooms
by A verified traveler
Best holiday ever
Posted 9 Dec 2018 on HotelsComment from Hotel Management
12 Dec 2018 by fh, Hotel Management
hi
thank you for your comments and hope to see you soon
Filip Hofman
General Manager
by A verified traveler from Uk
Posted 21 Nov 2018
Hotels in Africa tend to be let run down, Kombo beach is a well maintained hotel
Comment from Hotel Management
12 Dec 2018 by fh, Hotel Management
hi, thank you for this observation,
Filip Hofman
General Manager
