Ratings based on 87 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
No value for money
Posted 22 Feb 2024 on HotelsClean Environment and nice sea view.
Helpful and happy face workers.
Breakfast was terrible.
TV stations are poor.
Water closet in bad condition
Floor flow is frequently interrupted.
You wait for pressing iron
Overall, there is no value for money
Comment from Hotel Management
22 Feb 2024 by From Hotel Management, Hotel Management
Dear valued guest, Thank you very much for taking the time to write a view of our property. We are pleased to inform you we will work on all the issue you have mentioned above. We hope to welcome you back soon, please feel free to contact us anytime.
by A verified traveler
The 5*-quality is still noticable, but ...
Posted 18 Nov 2023 on HotelsOfficially the Kairaba is still rated as a 5* hotel, the only one as far as we know in Gambia. And this is still visible with respect to the quality of the room furniture and the installation and the way the staff deals with wishes (addressed at the reception) or problems (e.g. a problem with water leakage in the toilet got immediately fixed by an experienced craftsmen after we told the room service about it and she had called her colleague). However, the hotel has been closed for 3 years due to Corona and the owner now plans to sell it. That's why they did not do a lot of promotion and had very few guests (<20? certainly not more than 50). And this had influence on the services, which were adapted (small breakfast buffet, reduces choice). Only the prices for drinks at the pool bar stayed at the original 5*-level
Comment from Hotel Management
20 Nov 2023 by Bakary Cham, Hotel Management
Dear Wolfgang,Thank you for your comment, Kindly note that the hotel has been close only for 4 Month during COVIC as part of the goverment regulation policy, Looking forward to welcoming you back to Kairaba Beach Hotel
by A verified traveler
Posted 1 Sep 2023 on Hotels
Comment from Hotel Management
2 Sep 2023 by Bakary Cham, Hotel Management
Dear valued guest, Thank you very much for taking the time to write a view of our property. We are pleased to inform you of the plans we have of renovations. We hope to welcome you back soon, please feel free to contact us anytime.
by A verified traveler from Riyadh
Posted 6 Dec 2022
👍
Comment from Hotel Management
4 Jan 2023 by Bakary, Hotel Management
Thank you for your reviews
by A verified traveler from United Kingdom
Posted 14 Feb 2020
Non cooperative staff. Toilet gutters were blocked. TV not working, no towels, toilets not cleaned. Do not recommend the place. Check in took one hour. No apology given either
by A verified traveler
Not 5 star
Posted 27 Jan 2020 on HotelsThe hotel staff didn't pickup any of my calls or emails on the day of arrival so that I could inform them I'll be 1 day late.
On arrival I was told as I didn't turn up they gave away my room and also they were demanding payment.They were able to provide me a room but it was not part of the main complex. It seems to be a local apartment block.
The bed was awful.
by A verified traveler
Posted 27 Jan 2020
Location was great. However the facilities need a complete overhaul. Basic necessities such as iron, tissue were not available. It definitely is a 3 star facility and doesn’t merit a five star recognition .
by A verified traveler from Dallas
Posted 26 Jan 2020
Check in was terribly slow. Although I booked superior rooms they gave me a standard room facing an apartment complex with no view, dark and dreary. Of course when I asked for a credit they just looked at me. The entire property is due for a remodel, very 1970s. They advertise wifi In the rooms but it’s only available in the lobby or pool area. On the upside the pool and bar was nice and close to the beach. Food at the Ala Carte Restaurant was good and a fun local band. The staff was great.
by A verified traveler
Posted 12 Jan 2020 on Hotels
by A verified traveler
Good and bad.
Posted 6 Jan 2020 on HotelsThe location is great with the beach and nearby restaurants,and the staff are very friendly and helpful. The evening food in the restaurant is a buffet and to be avoided,and the food at the poolside is basic.It is the best and most expensive hotel in Gambia.A beer is nearly 4 times dearer than the bars outside.
