Ratings based on 48 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
All that a really good african experience should be. Lovely ambience from stunning beach views with palm lined sands and plenty of grass covered canapied umbrellas.
The pool was crystal clean everyday and the food in the beach restaurant was amazing quality at really good prices. The breakfast was of high standard with plenty of choice everyday. There was different entertainment every night from african dancers and authentic drum players,to bands playing regiee music. The staff warmth and customer service was the best I have encountered in the 15 years I have been visiting the Gambia. Altogether a fantastic holiday experience
Comment from Hotel Management
24 Mar 2024 by Sales and Marketing , Hotel Management
we wanted to take a moment to express our sincere gratitude for the wonderful review you recently left regarding your stay with us. Your kind words truly mean a lot to us, and we are delighted to hear that you had such a positive experience.At Balafon Beach Resort we strive to provide exceptional service and ensure that every guest feels welcomed and valued. Your feedback serves as motivation for our team to continue delivering memorable experiences.Thank you once again for sharing your feedback. We look forward to welcoming you back in the future and exceeding your expectations once more.
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
1 Mar 2024 by Sales and Marketing , Hotel Management
We're thrilled to hear that you enjoyed your stay with us.Take care, and we look forward to seeing you again!
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 16 Nov 2023
My room was directly across from the kitchen and dining area. The noise often woke me in the morning. My room was not well maintained and upon arrival, the mirror had toothpaste spots which made me unsure of the cleanliness of my entire room. I saw a rat on the sidewalk one evening. The property was also not maintained well with broken fences and other repairs needed and a full paint refresh is necessary. The courtyard was not clean and the reception area was not welcoming.
by A verified traveler
Don’t stay here !!
Posted 21 Oct 2023 on HotelsTerrible! Total scam . Filthy and unfinished. Please do not include on the hotels.com website. Complete scam !!!
by A verified traveler
Posted 18 Oct 2023 on Orbitz
I liked that it was exclusive to the beach and the warmth of the environment and staff.
by A verified traveler
Posted 12 Oct 2023
The size of the room was spacious/layout was good.
But i only stayed in my room 4 nights out of 14, due to it smelling like a public toilet! I brought this to the house keepers attention & she would use detol to disinfect the floor but this would only camouflage the smell before it returned. I did share this information with the night manager on duty on the 08/10 before vacating the hotel.
by A verified traveler
Posted 1 Oct 2023 on Hotels
Bad internet, bad service, rooms not very clean. The tropical theme is good but Hotel maintenance is way below standard
by A verified traveler
Posted 20 Sep 2023
