Ratings based on 71 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Beautiful Hotel staff are really attentive and friendly
by A verified traveler
Posted 21 Feb 2024
Very nice hotel.
Comment from Hotel Management
22 Feb 2024 by fatou, Hotel Management
Dear valued thank you for taking your time to rate us...we appreciate your feedback and hope to have you again.regards
by A verified traveler
Extremely Disappointed. Not worth the extra money.
Posted 20 Feb 2024 on HotelsThey gave me a room with the dirtiest water I've ever seen. It was completely brown and the towels turned brown when drying my hands. When I complained, they told me they were aware of the issue so why was that room not removed from the system?
The next room they gave me had no hot water in the morning.
The beach is full of stray dogs and the staff kept giving them water so surely they'll not leave.
They wanted to charge me €60 euros (!!!) for the airport transfer when the usual price is no more than €20 for a 25 mins drive.
Also they charge for room service even though their restaurant takes ages to prepare the food.
Housekeeping lacks attention to details too: no toilet paper and water and towels replaced irregularly.
Given the price they charge for their rooms is extremely high as it's marketed as a high level resort, these things shouldn't happen. It's extremely disappointing.
On the plus side, the room is clean.
I will certainly not be back and pay the extra money for this disappointing service.
Comment from Hotel Management
27 Feb 2024 by Amie, Hotel Management
Dear Valued Guest,Thank you for taking a minute to review us. We appreciate every Guest feedback.We apologise for the inconvenience faced! I believe the issue of us being aware of the brown water was a misunderstanding as we did not know and now that we are aware, we have ordered new tanks for replacement. Airport transfer has always been 60 euros at the Hotel and this is charged to all Guests on request. taxis outside would definitely be cheaper as the standards are different. Room service charge is a standard proceedure in all hotels. once again we apologise for the inconvenience and hope to have you back.kind regards
by A verified traveler
Posted 1 Feb 2024
Love it. It was very clean
Comment from Hotel Management
22 Feb 2024 by fatou, Hotel Management
Dear valued guest,thank you for taking a moment to rate us.we hope to have you again.regards
by A verified traveler
Posted 26 Jan 2024 on Ebookers
Nothing
Comment from Hotel Management
22 Feb 2024 by fatou, Hotel Management
thank you
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
22 Feb 2024 by fatou, Hotel Management
Dear valued guest thank you for taking your time to rate us...we hope to have you again
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
22 Feb 2024 by fatou, Hotel Management
Dear valued guest,thank you for taking a minute to rate us and we hope to have you again.regards
by A verified traveler
Posted 4 Jan 2024
The front desk is always available to respond to issues.
Comment from Hotel Management
22 Feb 2024 by fatou, Hotel Management
Dear valued guest,thank you for taking a minute to rate us and we hope to have you againregards
by A verified traveler
Posted 13 Dec 2023 on Hotels
by A verified traveler
Posted 10 Dec 2023
