Ratings based on 46 Verified Reviews
3.9 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portland
Posted 18 Nov 2021
It was not clear how to get to this property. It was VERY difficult to get to it and find it.
Comment from Hotel Management
18 Nov 2021 by Alfred, Hotel Management
Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. However, we have indicated the location on Expedia. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.
by A verified traveler
Posted 26 Nov 2020 on Hotels
Comment from Hotel Management
27 Nov 2020 by Alfred, Hotel Management
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again
by A verified traveler
Good for a short stay.
Posted 9 Sep 2020 on HotelsThis is a basic single bed spa room with washand basin and shower. Small but clean and perfectly suitable for a short stay.
Book via Hotels. Com and you can have room for 11 hours.
Comment from Hotel Management
23 Sep 2020 by Alfred, Hotel Management
Dear Guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again
by A verified traveler
Posted 31 Aug 2020 on Hotels
It's alright for an emergency overlay. Overpriced considering size and ammenities.
Comment from Hotel Management
7 Sep 2020 by Kitt, Hotel Management
Dear Valued Guest, Thanks for staying with us and hope you have a pleasant stay with us.
Thank you
by A verified traveler from Malang
Posted 27 Jan 2020
I got my breakfast as much as possible and for many many Times.
Comment from Hotel Management
27 Feb 2020 by Riko Ariffin, Reservation Officer , Hotel Management
Dear Guest,
Good day to you!
Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again later.
Regards,
Riko Ariffin
Reservation Officer.
by A verified traveler
Posted 8 Jan 2020
Comment from Hotel Management
27 Feb 2020 by Riko Ariffin ,Reservation Officer., Hotel Management
Dear Guest,
Good day to you!
Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again later.
Regards,
Riko Ariffin
Reservation Officer.
by A verified traveler
Posted 27 Nov 2019 on Hotels
Much better than expected. It was a single bed room and I was able to sleep well.
Breakfast is provided at Plaza Premium Lounge but it had long queue just to go in...
Comment from Hotel Management
2 Dec 2019 by Plaza Premium Lounge - Lounge Manager, Hotel Management
Dear valued guest, thank you for your great review in regard to your recent stay with Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.
by A verified traveler
Last minute accommodation
Posted 24 Nov 2019 on HotelsMalaysian Airlines cancelled my flight which resulted in a 12 hour stop over at the airport. Found Plaza Premium Longe online with a bed & shower & booked it as I was going to walk around the airport for 12 hours. I was very impressed with the room and recommend it to anyone who requires a place a long stopover to get a good rest & a shower to feel fresh for their next flight👍 It also came with a buffet breakfast in the Premium Lounge area (bonus point points for this)😎
Comment from Hotel Management
2 Dec 2019 by Plaza Premium Lounge - Lounge Manager, Hotel Management
Dear valued guest, thank you for your great review in regard to your recent stay with Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay and we will continually improve our standards to enhance your airport experience. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.
by A verified traveler
Posted 12 Oct 2019
Small room with single bed and shower in airport terminal.
Very clean and comfortable.
Breakfast/drinks/snacks available in the Plaza Premium Lounge itself.
Comment from Hotel Management
23 Oct 2019 by Plaza Premium Lounge – Lounge Operations Manager, Hotel Management
Dear valued guest, thank you very much for the great review of Plaza Premium Lounge at klia2. We are very much looking forward to welcoming you back, hopefully in the near future.
by A verified traveler from Mount Vernon, OH
Posted 11 Oct 2019
I was not able to stay the night at this hotel as it is beyond the immigration and security at the airport. Extremely frustrated and annoyed.
This had not been made clear when booking.
I arrived at KLIA at 6:30pm from another city in Malaysia for a 7:10 am flight out. The airline I was flying with's counter was closed, not opening until 4:10 am and the hotel as stated was beyond immigration, etc. I was unable to get to the hotel by any other means.
Extremely disappointed with Expedia, who I use regularly without any problems. Clearer information is needed.
Comment from Hotel Management
2 Dec 2019 by Plaza Premium Lounge - Lounge Manager, Hotel Management
Dear valued guest, thank you for taking time to share your valuable feedback with us. We are sorry to learn of your less than favourable experience. However, we have indicated the location on Expedia. The experience of this particular visit may have discouraged you to return to Plaza Premium Lounge but we sincerely hope for an opportunity to welcome you back in future when we will try our utmost to make your stay a more satisfactory one. Thank you.
