Ratings based on 53 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jan 2024
Friendly staff, very comfortable stay.
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Thank you for rating us highly, Taylor! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim.
by A verified traveler
Posted 15 Oct 2023
Best
Comment from Hotel Management
23 Jan 2024 by Ammy, Hotel Management
We appreciate your positive rating, Noor! We take pride in providing our guests with a great experience. Regards, Tim.
by A verified traveler
Posted 11 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Joey, Hotel Management
Hi Amad, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey
by A verified traveler
Posted 2 Oct 2023
Comment from Hotel Management
23 Jan 2024 by Tim, Hotel Management
Hi, Yap! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
by A verified traveler
Posted 29 Sep 2023
wasting my time. the reservation was made but when I got to the counter the room was all full.
Comment from Hotel Management
12 Oct 2023 by Ava, Hotel Management
Hi, Qaiyyum! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava
by A verified traveler
Posted 28 Sep 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Ava, Hotel Management
Thanks for rating us superbly, Khoi! Glad to know that you loved our services :) Regards, Ava
by A verified traveler
Posted 20 Aug 2023
Bilik Air (Toilet) 2⭐
Air Cond 26°C (Remote Not Function)
TV Remote Missing
Bed (Tilam) 3⭐
Lain2 (Others) OK2
Rating- Fair (RM50)
Comment from Hotel Management
28 Aug 2023 by Joey, Hotel Management
Thank you so much for the positive rating, Zhaaren ! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey
by A verified traveler
Posted 30 Jun 2023
Wonderful
Comment from Hotel Management
5 Jul 2023 by Ava, Hotel Management
Hi Muhammad! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava
by A verified traveler
Posted 20 Jun 2023
I will not describe the hotel because maybe in Malaysia this is called a 2 star hotel, but I didn't expect Expedia to sell this kind of establishment (that's can not be called a hotel 😵💫).
Don't believe the photos. Expedia is among the best agencies in the world that people trust before booking so Expedia needs to review the business.
Comment from Hotel Management
24 Jun 2023 by Lisa, Hotel Management
Hi, Rikesh! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa
by A verified traveler
Posted 12 May 2023
I like to say positives in addition to negatives with any stay. It was close to a Pizza Hut and the lock worked on the door. Those are the only positives. But from the mold to the beyond disgusting bathroom to the springs covered with a sheet of fabric they called a mattress to the nearly nonexistent air conditioning, this was absolutely the worst hotel my fiancée and I have ever seen or stayed at. Please do not come here to save money, unless you are a sadist.
Comment from Hotel Management
18 May 2023 by Ava, Hotel Management
We are sorry to disappoint you, Adam! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava
